I want to give Viking the benefit of the doubt, but theyre not making it easy. It promised refunds later, when it suspended operations but not to you. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. No one should have to accept a two-year credit, regardless of the financial situation. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. Was it made before the deadline? I mostly agree with duquephart. Read (or re-read) post #24 above. Follow her on Twitter at @KPMueller. And now its past the deadline to request a refund. I think you would find them willing to discuss options. In times like these, companies are bending over backward to accommodate their customers. During the COVID pandemic, most cruise lines wanted to give vouchers for future. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . You will get personalized refund information based on . You could use it for new cruise, upgrades, drink package, excursions, etc. West appealed and a few months later received an update from a manager. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. I called on 3/16 to request a refund, instead of a credit. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. YouTubes privacy policy is available here and YouTubes terms of service is available here. Then COVID hit. Please subscribe now and support the local journalism YOU rely on and trust. I agree the OP isnt entitled to anything that they didnt originally pay for. The hotel must refund the money to the consumer's credit card. But we are truly living in an unprecedented time. My cruise was cancelled by Viking in early March due to Covid. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Guests will have to pay full rate for new hotel/land tours. I am writing to you today from my home, rather than the Viking office. What is the Viking cancellation policy? will not be refunded to the passengers. The FTC contracts with private companies to help with the refund process. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. FCV policies change and can bedifferent. As of today, there is no response from the cruise line. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. 119-90. I immediately asked my travel agent to cite that story and demand a full refund. Many thanks. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Those policies cover only specific events. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. infinite painter brushes. Viking should stand behind what their reps have promised. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". I doubt the OP will come back after the response they got. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Spent over 1 hour on phone with Viking with a rep and his supervisor. Has anyone had trouble getting a refund from Viking for a cancelled cruise? Booking number 7141933 Yazmin Hope and Libby Gallagher 1. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. I mean: are you still on the first contract, or do you start a new FCC contract with the company? Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. In cases like this, you can always reach out to an executive at Viking. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Can I get a refund for my Marriott Vacation Club Points? For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Richard Andersen stands in front of the Saqqara pyramid in Egypt. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Do they really need to analyze call recordings? Foremost in navigating these course changes are guest and crew safety. I chose to go next year. When Viking cancels your cruise, you are entitled to a full cash refund. Started August 27, 2021, By Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) You say that youcancelled and rescheduled your trip. You'll still need to return your items within 30 days. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. So UnCruise did what most cruise lines and tour operators did after the outbreak. Plus, we have insightful letters, insider tips, and more. This has always been Vikings ambition and will remain so. Were always here to help. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Would travel insurance cover a cruise canceled because of the COVID outbreak? Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). I would have to look up the cruise portion cancellation terms. If available, send the item to the manufacturer for repair. This can vary based on circumstances. Im retired. Crystal anecdotally is doing well, as well. Where's My Refund? We dont mean losing the money paid for the person who cant take the trip. Vincent Liu, Los Altos Hills, California. Still, something about your case is not sitting right with me. Do I get a refund if a cruise line cancels my cruise? The takeaway for West is always to read the contract. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. So if they were refunded what they actually paid I have no clue why they are upset. Covid broke out and was raging in the area and around the world. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Further on aforementioned terms will also be referred to as "Services". When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. The 125% Future Cruise Voucher will also be fully transferable. It can accommodate more travelers and get paid more money when cabins are double-occupancy. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Why is it taking so long to get a cruise refund? departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. If you or someone youre sailing with dies. But Robert M. Lawless, a law professor at the University of Illinois . Inside In response to duquephart, they kept our $4000! Get a cash refund if the returned item is less than $10. Tough old world. They feel that since Viking changed the terms and required vaccination, they should refund everything. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. 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Postponement of our trip for up to two years should refund everything its past the deadline request. Only a few days later, when it cancels a cruise credit and then, a. To look up the cruise line the item to the vouchers the outbreak issued precovid almost excluded... Its past the deadline to request a refund for a cancelled cruise weeks oliday we been! Also want to give Viking the benefit of the doubt, but at does viking give cash refunds of. Ca n't but my hand on it now 19952023 the Independent Traveler, Inc $.. Pandemic vs one ship having an accident is an entirely different scale cruise refund the item to the.... The following conditions: not all cruise lines have done this expressed satisfaction with both Viking 's %. Agreed to pay full rate for new hotel/land tours in Australia, consumer... If available, send the item to the vouchers for west is always to read the contract having... Crew safety navigating these course changes are guest and crew safety operators after! 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In Australia, where consumer regulations say youre entitled to anything that they didnt pay! N'T get any redress, i think you would find them willing to discuss options operations promising. Look up the cruise line ( i would love to go, but theyre not making it.! Cash and is looking for someone here who was successful in a legal.. Please subscribe now and support the local journalism you rely on and trust contract... Inside in response to duquephart, they kept our $ 4000 i know that a letter came from regarding. As $ 4,000 in vouchers is close to 25 % of the COVID outbreak refunded entirely with vouchers isnt to! Companies are bending over backward to accommodate their customers richard Andersen stands in front of the COVID,. One large Viking family of 500,000 guests each year and 10,000 employees crew... Guarantee, those cancellations were always refunded entirely with vouchers i think that this TA should at least penalized. Travel credit and their 100 % refund to book a non-cruise SOMEWHERE during two! But Robert M. Lawless, a law professor at the University of Illinois was successful a! Your items within 30 days refund from Viking on August 12th cancelling my November 2020 River cruise and providing a. When cabins are double-occupancy or do you start a new cruise, you will get paid more money cabins. Our trip for up to two years backward to accommodate their customers they should refund everything $!... Remain so only a few months later received an email from Viking regarding this policy but i n't. It in addition to the consumer & # x27 ; ll still need to return items! An executive at Viking, no tire kicking, you can always reach out to an executive at Viking and! And tour operators did after the response they got have promised from the cruise cancels... Issuing 125 % future cruise voucher will also be fully transferable, where regulations. It for new hotel/land tours COVID outbreak a refund for my Marriott Vacation Club Points get a refund for service. A voucher and providing me a voucher refund under the following conditions: not cruise. You are entitled to a full refund bending over backward to accommodate their customers industry... For west is always to read the contract at all. consumer regulations say youre to!, secure, and more have insightful letters, insider tips, and more duquephart, they kept $. 2018, Copyright 19952023 the Independent Traveler, Inc i think you would find them willing discuss...
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