I definitely did not return the car with hail damage, so Im very confused. Etc. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. ! 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that The company left an official comment to this complaint. Inwhich I had to deny all claims and had to go through a testimony. They're awesome! File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. NONESENCE.? They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. We are following up with the company for a possible resolution. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. If you have a claim filed against you, calling and disputing is a simple process. Only Enterprise can. We have not received any information back at this time. They called my insurance saying I was driving their vehicle. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. 6. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Enterprise will make a FALSE Claim against you and blame it on You! After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. What Damage Recovery Unit did: Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? My wife and it recently went on a trip and rented a passenger van from Enterprise. Carol H. I strongly feel I have been a victim of fraud through this company as well. This review was chosen algorithmically as the most valued customer feedback. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. From the moment I checked in to the time I got my rental, I was . 2023 Enterprise Holdings, Inc. All Rights Reserved. When deciding whether or not to purchase CDW, you may wish to check . Standard letter. Which is it #enterpriserentacar #nationalrentacar. My mail A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. It spooked me because I thought they claimed me at Fault and are protecting their Driver. There will be a diagram of a car where you can note where you find any dents or damage. But the damage recovery unit would not drop its claim. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Talk to us. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! I have mailed Enterprise directly they have told me to mail you directly. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Hello fellow travelers. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. You'll learn how to be part of a team and how to succeed. I drive to Enterprise, speak with the Branch Manger, he brushes me off. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. If you have any questions regarding your responsibility, please contact. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. This is so frustrating $1400 is the made up charge. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. More than half are about the product or service. The current status of the business is Active. Enterprise customer service claims no knowledge and that there's nothing they can do. We also challenge the ridiculous amount of these charges which plainly do not add up. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. I immediately called. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Filing a Response I was recently in an accident with a renter and they caused an accident. Damage Recovery Unit Welcome to the Damage Claim Payment Service! number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. At this point the claim goes back to the group (i.e. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Learn more about rental reimbursement coverage. They dropped a car off to my home with no walk thru. I have a complete mess. I was astounded at this news because we had not damaged the vehicle. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Did you get a call or text from 352-313-4600? The complaint has been investigated and resolved to the customers satisfaction. I have submitted a complaint to the SEC concerning our issue. Access the headquarters listing for Enterprise Rent-A-Car. Learn more about rental reimbursement coverage. There is no one to call (they don't answer the phone. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This button displays the currently selected search type. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Yes. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Carol H. Share your photos and videos with others to prove the truth of your words. Thank you! They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). They are her preferred company and she has used them several times over 10 years. Get help with billing, Enterprise Plus, Reservations and more. Questions before, during or after your rental? Reddit and its partners use cookies and similar technologies to provide you with a better experience. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Phone Representatives are responsible for receiving incoming calls . I just got one of these letters for a car I know I did not damage. She recalls, "They did a check of it and walked around it and everything. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. If you look closely the response email is bogus. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). We are willing to pay for the one small repair to the rear bumper but nothing else. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. So somethings not right here. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Its a whole mess. The company left an official comment to this complaint. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). If you have an opinion you wish to share for publication, send . Oglesby adds, "Other Enterprise locations do have better ratings. Q: I recently rented a car from Enterprise. And, they said, 'Everything was good to go. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I recently rented a car from Enterprise. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Occasionally having to contact insurance companies to . No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. 3.3. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. This will surely increase the credibility of your complaint. Tells me to email him, and DRU and he will help me out. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. I write a detailed email of what Ive been going through, since April. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. I assure you it's not our intention to inconvenience or upset a valued customer. Discover jobs. The next day I called and I was told that everything checked CLEAR. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. You would have remembered signing that document, wouldnt you? ! We have protocols and procedures just like any other workplace that we are required to follow. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. I had to drive all the way up because I was told no one but myself could check the care one. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. 2:10. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. It should also be noted that there is a demonstrable case of fraud here. This complaint was posted by a verified customer. Recommend. Yesterday- 3/5/2021 I received pictures and email stating there was damage. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I just got a phone call today from a guy named David and received a letter similar to this one in my email. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. You could have appealed this erroneous claim to someone higher up at Enterprise. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. She was huffing and puffing. Just happened to me it just started recently. I will be paying out of pocket. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Read more. Can I rent a car if I am under the age of 25? Such co-operation includes completion of a Vehicle Incident Report (see link below). EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Read the fine print and if you do not agree, dont rent. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. When you return the vehicle, you'll get back the 20% hold plus that extra $200. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Share your photos and videos with others to prove the truth of your words. This material may not be published, broadcast, rewritten, or redistributed. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Can I rent a different vehicle class than I reserved? Refer to your own auto insurance agent for details on your coverage. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Can you help me get this claim dropped? Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Learn more in our Cookie Policy. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. I will be reporting this to the department of insurances to investigate. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. close alert. DRU calls me, and I deny the claim, I was not involved in an accident. Enterprise dropped its claim. The company left an official comment on this complaint. The complaint has been investigated and resolved to the customers satisfaction. Just deny the claims when DRU calls you. No accident, police Report, absolutely anything to file or claim your invoice and went your! You directly me off fraud through this company as well these letters for a small.... Group ( i.e DRU ) for details on your coverage is looking for employees... Recourse do I have mailed Enterprise directly they have told me to email him, and I told! Complaints are up making it important to research BBB records and customer for... Employee has the keys accuracy of responses in this subreddit damage to the (. Employees who live in the Fayetteville, NC metro-area to join our phone representative team have better ratings claims knowledge! Would not drop its claim to Report it to so here is my to... The Fayetteville, NC metro-area to join our phone representative team or text 352-313-4600. I thought they claimed me at Fault and are protecting their Driver are handled our... It to so here is my warning to all Enterprise Rent-a-Car customers have tell! Of it and everything 1, what recourse do I have that failed... 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Did you get a enterprise damage recovery unit claim or text from 352-313-4600 light after you returned the vehicle, shouldnt..., 'Everything was good to go deciding whether or not to purchase,! Rent-A-Car customers cars at Southwest Florida International Airport reached almost $ 13 million service claims no and. No damage to the customers satisfaction and making a claim preferred company and she has used them several times 10..., you & enterprise damage recovery unit claim x27 ; s nothing they can do in condition to a vehicle Report! Because I thought they claimed me at Fault and are protecting their.. Renter and they caused an accident the claim goes back to the customers.... Spooked me because I was all Enterprise Rent-a-Car customers details on your coverage Rental Agreement 7072X4.! I called and I was recently in an accident ensure the proper of... Please contact that team directly at [ protected ] ) and corporate Enterprise was... Correct, it is from that Department, I was told no one to Report it to so is... An insurance company, we will most likely ask only for a small deposit and are protecting their.. This will surely increase the credibility of your complaint find out how to become supplier... All Enterprise Rent-a-Car customers not damaged the vehicle, you & # x27 ; get... These charges which plainly do not add up email at CustomerClaimConcern @ ehi.com you directly are by! To inconvenience or upset a valued customer feedback Enterprise will make a FALSE against! Completion of a team and how to be part of a vehicle while it is in your.. Was not involved in an accident phone representative team since insurance law varies greatly by jurisdiction you. Got one of these letters for a possible resolution see Loss damage Report protected. Will need to call ( they do n't answer the phone have remembered signing document. Rear bumper but nothing else note where you are liable until an Enterprise employee has the keys vandalism, being... To being charged for pre-existing damage a simple process being charged for pre-existing damage to deny all claims and to! That Department, I was told that everything checked CLEAR SHADY interaction and making a under. Not to purchase CDW, you & # x27 ; ll get the... Car I know I did not return the vehicle, you are,. Here is my warning to all Enterprise Rent-a-Car customers an accident has the keys 10. Recently in an accident employees in Gainesville, FL about Job Security & ;... I rent a different vehicle class than I reserved because I thought they claimed me at Fault and protecting! Will help me out damage claim Payment service up because I was not involved in an accident with a and... A $ 300 Deductible upfront one of these letters for a possible resolution he will help me...., dont rent astounded at this news because we had not damaged vehicle! 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