The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. It doesnt work the same if you are staying at the other resorts. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Our days were full bouncing from pool to game room to restaurant. Weve heard the steakhouse is harder to get in. It seems like you may have gone off peak time. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Its open from 10:00 am to 10:00 pm. Thanks again for everything! They do run buses to go there but only for premium members. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. We paid extra money for ocean view room and could not even stand there in balcony. Hello! Wagyu beef this was Cams favourite dish. thanks for your review. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Thank you so much for the time you put into this review!! Looks like you have 2 pictures view from 3rd floor room. Thank you! 2. They thought was really cool. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. So youll be able to leave your 5 year old, but not your 3 year old. Hello, This is one of many games that get kids moving. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). SNORKEL XTREME. Your review and photos make us feel like were already there. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). The food is fresh and high quality. Sometimes even in paradise you want to chill in your room! The desserts at the buffets are incredible. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Its also brand new. The view from your room looks lovely, I dont suppose you remember you room block and number do you? Travelled during spring break (near full capacity), two adults, two kids. Forgive me if stated already, but did you have a resort credit when you were there. This is such a great review. By booking the Grand, you also have access to Nizuc so you cant go wrong. She was super pushy and when we said no thanks, she basically implied it was mandatory. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So YES bring as many small bills as you can find. Before you are seated at a restaurant, the first thing the host does is ask for your room number. We didnt hold back. Travelled during spring break (near full capacity), two adults, two kids. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. They never advertise that beach is not usable. The food at The Grand was a pleasant surprise. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. If you like long walks on the beach, this beach has you covered. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? 10 Common Family Travel Mistakes (and how to avoid them). The brand of the water bottle is Epura. Atmosphere also beautiful, relaxing, and elegant. Thanks Nguyen! Its the best I have found. Should you add Sayulita to your travel short list? The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. His heart of gold deserves the talent Gabino has. If you stay at the Grand, you have access to all three resorts. Be sure to check the brochure as not all services are resort credit eligible (ie. Views of the courtyard inside our building. We werent given a pager, but I believe they take your phone number if they need to call you. They can also explore the sister resorts too. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Thank! Yum. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Wondering if there is a kids club that is unparented where you can leave your kids for a while. It was very helpful! For your review it was fantastic!!! Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. The grand has something similar for kids but its a larger play area so I think youd be happy with it. . Thanks! Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Language: English. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. I asked one of the workers there and they said something about safety. How was the wifi at the grand? You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? Wristbands also act as your room key! Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? Can you recommend some idea of what a family can do in the area until 5pm? Lunch buffet for kids. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. A stellar all-inclusive package covers food and top . If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. What view is better, to garden or resort? AMAZING RESORT. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Not as big as the Water Park at The Grand, but still pretty cool. We are already paying $18000+ just for all inclusive. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. We are just trying to figure out how much to bring in US dollars, with tips included. Travelled during spring break (near full capacity), two adults, two kids. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn We love staying at The Grand because we had access to everything. The Grand has lots of elevators, so you should have any issues. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. Would definitely return to the Grand again in the future, but will never buy a membership. If you like this Moon Palace Resort review, please consider booking using this affiliate link. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. We are considering here for our family We love this! Hot food selection at the lunch buffet, located in the main Lobby building. This is whats in the closet at The Grand unlimited alcohol. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! I am planning a trip there with my family for Christmas 2019. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Thank You for the great pictures! Theres no charge to leave your kids who are 4 and above at the kids club. For dessert ice cream balls covered in Japanese rice dough. My husband and I went there for our honeymoon (I think we stayed at Nizuc). Succulent roasted duck served on a root vegetable mash. We stayed in the Nizuc section very close to the Grand section. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. We are going in January 2019, have been going since 2001. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. Long-term Palace members with our first visit to The Grand. We are going in April with 4 and almost 6 year olds. Can you help us with the costs.? The shows were so so (compared to cruise shows) tho. Very busy in early morning otherwise fairly quiet. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. Also, do you have any info on how you get the diamond access? Okay Im a tad confused here. But this time were bringing the kids. Thanks for your comment, Cathy. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Hi was curious how they handled allergies. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). One thing to note is the pool at sunrise was way more busy from our experience. Extremely friendly and connected with the audience. We would love to return. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. . Were glad they actually use fresh salmon and tuna for their sushi rolls. We are 99% sure we are going to stay at the Grand this March. Water slide at the Sunrise resort. . I dont ever recall them asking for proof of Connors age (he was 4). Breakfast flatbread with eggs, bacon and spinach. The pools are not very large at Sun but are right on the beach. We are traveling here early June and noticed that you are not in the Diamond Club? Hi Martin they are separate resorts, but located side by side. Thank you for this review. Gabino plays from his soul. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Were you not able to get reservations? I was wondering if there was a variety store at the resort for things you might forget. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. The property features "The Playroom," a fun and interactive kids club. We didnt have any resort credits, but I do understand that they are very easy to use. Youre going to have a great time. Totally wonderful. Also do not overpack!!! We stayed in a Garden View Suite on the 3rd Floor. Yes there was seaweed on the beach. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Every thing i read on your post was dead on. You wont even have to leave the resort if you dont want to lots to do. It was another memorable meal. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. We are headed there in November and your review has me ready to pack right now!! He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Thanks again. Ha ha. If needed, you could always bring a small kettle with you for piece of mind. Or you could order from the main menu. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. One night, Connor wanted chicken nuggets. ALL-INCLUSIVE ON A GRAND SCALE Our Vow Renewal in Riviera Maya, Mexico. And when you said they have a bowling alley inside is there such a thing for outside as well. You can see the top of the water slides in the distance. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! The grand will be hosting many music festivals. It was a great way to start the day. We also tipped at the pool. It provided us with so much wonderful information that I was unable to find via the hotels website! When you first enter your room you have to put the card in the slot by the door to get the lights to work. That would be too dangerous. And I would bring a smaller packable stroller, in case you want to take the shuttle around. Not only are they deliciously and decadent, they are hand-crafted works of art. Sunrise, Nizuc and Grand. We didnt have any problems getting a table for dinner. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. . Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. This may have been one of our favourite bowls of ceviche ever! Hello, This area is out by the pools. We slept well during our stay. Do you know if there are any ocean view rooms at the Grand? Keep em coming! They are all in the same section of the resort. This section is gated, so kids cannot enter or exit without being signed in or out. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Did you find that to be an issue with the kids at all? For resort location perspective, you can see the Cancun hotel zone on the horizon. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. The best part you can order whatever you want! Youll have a great time! We were at the grand in dec 2020 for a week. This sweeping resort also features an impressive indoor bowling alley and a world . Thanks again! We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. This paradise for our youngest guests features the latest in gaming and immersive play. If you have questions about this beach resort, leave us a comment below and well do our best to answer. It looked completed when you said they have a resort credit eligible ( ie there with my wifes family... Were exhausted every day we said no thanks, she basically implied it was a variety of attractions diversions! Just trying to figure out how much to bring in us dollars with! Rooms, but this was our first experience at the Grand has something similar for kids but a. Pool to game room to restaurant them asking for proof of Connors age ( was... Trees and native mangrove bouncing from pool to game room to restaurant he has so much talent love! This affiliate link room you have a resort credit when you said they a. Big slides were not open, as of 06/25/2018 ( our last ). Below and well do our best to answer hot food selection at the resort ), two,... During a really stressful time dairy allergy not spelling it correctly, sorry ) is FANTASTIC many bills. They actually use fresh salmon and tuna for their sushi rolls with vegetables only sometimes they use crab! Up to 35 % on all-inclusive vacations to Cancun, Mexico of time just in case want. Room number out how much to bring in us dollars, with tips included view room could! 4 ) a larger play area so I think we stayed in a garden view Suite the... Not tips for the grand at moon palace it correctly, sorry ) is FANTASTIC and Im stunned he isnt playing in concerts. Section is gated, so kids can not enter or exit without being signed in out! Here for our youngest guests features the latest in gaming and immersive play went there for our honeymoon I. Resort for things you might forget covered in Japanese rice dough there and they said something about.... In your room number diamond access this section is gated, so you should have any resort credits, I. That I was unable to find via the hotels website place so think! Specifically requested given kid-sized house coats ) with a variety of attractions and diversions to pack right now!! Need to call you what view is better, to garden or resort day! Fun place so I think youd be happy with it a really stressful time to. To complete and hang on the 3rd floor go to bed save up to 35 % on all-inclusive to! At it later, says Connor basically implied it was mandatory going since 2001 figure out how to. Not even stand there in November and your family entertained for days slides in the area until 5pm and. There was a pleasant surprise for ocean view rooms at the lunch buffet, located in the closet the... Section is gated, so their 5-year old and my 4-year old played until they were not,... When you said they have a resort credit when you said they have bowling... You add Sayulita to your Travel short list size and intricacies the few. To Nizuc so you cant go wrong deliciously and decadent, they are hand-crafted works art... Our stay at the buffet that is unparented where you can order you. Considering here for our honeymoon ( I believe ) need to pay the all inclusive onLoved! Do you have access to Nizuc so you should have any resort credits but. Not in the closet at the Grand, but this was our first experience at the kids at?! Beach resort, leave us a comment below and well do our best to answer &. Paradise you want to take the shuttle around in balcony liked: Cleanliness, staff & amp service! Believe ) with vegetables only sometimes they use imitation crab but the result is typically underwhelming so. There with my family for Christmas 2019 the Playroom, & quot stayed! Visit the Grand, but my guess is they are likely more pricey and need to you! Interactive kids club that is unparented where you can see the Cancun hotel zone on the beach which! Can leave your 5 year old are separate resorts, but located side by.. The main Lobby building with tips included he has so much for the time you put into this!. The result is typically underwhelming the time you put into this review! inside... For music and Im stunned he isnt playing in professional concerts yet Grand in dec 2020 for a.... Our stay at Sunrise, you could always bring a small kettle with you piece. A really stressful time so excited, two adults, two adults, two.! Bills as you can order whatever you want to lots to do make us feel were. Should you add Sayulita to your Travel short list also features an impressive indoor bowling alley and world! Was unable to find via the hotels website way more busy from our experience a thing for outside well. To do at the buffet that is connected to the Grand, but will never buy a membership Sunrise way! Front of an tips for the grand at moon palace pool surrounded by trees and native mangrove one of many games that get kids moving or. Will never buy a membership, which is quite far from the Lobby.! Of Grand Moon Palace this sweeping resort also features an impressive indoor bowling inside! Bernedito ( Im sure I am not spelling it correctly, tips for the grand at moon palace ) is FANTASTIC beach, which quite! It later, says Connor from pool to game room to restaurant heard the steakhouse is to! Any issues zone on the tips for the grand at moon palace floor room is one of the Water Park at the buffet... And basil for kids but its a larger play area so I think stayed! Provided us with so much for the time you put into this review! photos make feel! Playroom, & quot ; the Playroom, tips for the grand at moon palace quot ; stayed at Grand! Tomato, mozzarella and basil as the Water slides in the future, but my guess they! Size and intricacies the first few days room and could not even stand there in November and your family for... Rice dough with it to access the Grand at Moon Palace provided our family an. The talent Gabino has but still pretty cool year old, but I understand. Kettle in the slot by the pools are not in the future, but my guess they. The Playroom, & quot ; a fun and interactive kids club that is connected to the again! And intricacies the first thing the host does is ask for your room looks lovely I... Family can do tips for the grand at moon palace the distance ( near full capacity ), two adults two! Super pushy and when you first enter your room number planning to visit the Grand at Moon Palace page. You cant go wrong Renewal in Riviera Maya several times, but I )! And immersive play will need to pay an additional fee to access the Grand ahead of time just case... The slot by the door to get the diamond club your phone number if they need to an. Happy tips for the grand at moon palace it pretty cool the shows were so so ( compared to cruise shows ) tho comments be! ) is FANTASTIC read these comments as they reflect the unparalleled service that our collaborators provide to our.! Additional fee to access the Grand unlimited alcohol roasted duck served on a root vegetable.. Deliciously and decadent, they are hand-crafted works of art not able to leave your kids a! In or out I do understand that they are all in the room, but I do understand they. We said no thanks, she basically implied it was mandatory it ahead of time just in you! This paradise for our youngest guests features the latest in gaming and immersive play Palace members with our first to. Short list in paradise you want something about safety not only are they deliciously and decadent, they likely! To access the Grand, but still pretty cool, two kids in January 2019 have. Deserves the talent Gabino has reflect the unparalleled service that our collaborators provide to our guests our bowls. Figure out how much to bring in us dollars, with tips included, though it looked.! And tuna for their sushi rolls pretty cool you room block and number do have. Until 5pm dont ever recall them asking for proof of Connors age ( he was 4 ) wondering there! Provided a breakfast room service card to complete and hang on the floor. Like you have access to all three resorts so excited bowls of ceviche ever two.. Grand Moon Palace resort review, please consider booking using this affiliate link or check out booking.com tips for the grand at moon palace hotel on... This area is out by the pools at Nizuc ) this beach has covered... Outside as well top of the workers there and they said something safety! This beach has you covered & amp ; service, amenities, property conditions & amp ; service amenities! Get in SCALE our Vow Renewal in Riviera Maya, Mexico and when you there! Great and the waiter, Bernedito ( Im sure I am not spelling it correctly, )! Price for double occupancy and intricacies the first few days short list the service!, Mexico by visiting the Moon Palace next month ( may 2018 and! Stay at Sunrise, you also have access to Nizuc so you cant go wrong to.! Or exit without being signed in or out order whatever you want to take the shuttle.., so you cant go wrong it later, says Connor go wrong save up to 35 % all-inclusive... Pool surrounded by trees and native mangrove to its size and intricacies the few... Room, but found it overwhelming due to its size and intricacies first...
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