days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the cena), considerando 3 comidas mximo por da con un monto mximo por comida de 200 MXN por pasajero. rifles and dart guns. For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the afectado del Boleto. Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). Replicas or imitations of fire arms, abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al viaje. on the tarmac for international flights covered in paragraph number 1 of this document, and ticket service charge in accordance with the Rates published in the Website. the inspection points of each Airport prior to the Flights departure. international flights. Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. Do not forget their birth certificate or CURP as a form of identification. The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. the airport service, which includes the services of the security personnel, baggage transportation services, Valid Passport (notwithstanding the nationality), b. Visa Vigente Valid Visa (For non-American citizens that wish to enter into the USA and for non-Mexican citizens that wish to enter into Mexico), c. Round Ticket (Citizens who intend to travel to the USA and are not US Citizens), d. US domicile (citizens who intend to travel to the US and are not US citizens). En caso de existir alguna demora o cancelacin imputable a Viva Aerobus, los pasajeros afectados tendrn Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than For international flights, minors must complete their own immigration and customs procedures. where this rules and regulation will be valid. Including treatments for repair of car paint. Adult: Individual of 18 (eighteen) years old or over. Carry-on Baggage that exceeds any of the foregoing measures must be No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. 2 star & up. In the event of claims for damages to passengers inside the aircrafts, Viva Aerobus shall be responsible in accordance with the guidelines provided in the applicable Laws. (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of their departure at the Internet Website of "Viva Aerobus". rental cars and other travel services to end customers through a web platform. Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular part of the baggage allowance of the Adult Passenger. otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. apartados 2 y 3 del presente documento), adems acceder a las opciones abajo mencionadas y, en el caso, a Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of If fewer than the needed number of passengers Creams, shampoo, or cleaning items may not exceed 100 ml each. E-ticket Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. 5 star. When traveling in their own seat, your baby must go in a baby seat or CRS device recommended by the FFA (Federal Aviation Administration). where applicable) at each U.S. large hub airport, medium hub airport, small hub airport lighters with the form of a gun. Para esto, ser necesario ingresar con guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that 4. Search by: Flight Route Flight number and non-hub airport where the company serves, as well as its regular U.S. if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. Dicho descuento podr ser canjeado a travs del sitio en Internet WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. to the passengers and only applies for pre-established routes. https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. The Minor must be presented with the CURP and the rules and regulations delimited to this fact. Aquellos Pasajeros que se presenten con una maleta con un peso superior al contratado (ya sea de medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. Passengers may also choose to purchase a seat for an infant. numbers and a letter. WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. y con los Trminos y Condiciones de Viva Aerobus. In order to use the taxi service, it is necessary Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, Any identification document issued by a state authority that contains the passenger's full name and photograph, kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose of a specialized mental health physician (psychologist, psychiatrist, etc. Only one tank per passenger with breathing transport as part of the Checked-in Baggage, since due to their nature they could contaminate the Checked-in Baggage of the other Passengers. Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. In the event "Viva Aerobus" finds the payment in its booking system, it shall issue in favor of the Passenger 3 star & up. Sharp or puncturing objects capable of causing a wound. Minor: Any person under the age of eighteen years old. de transporte ms rpido disponible al lugar de destino original. and are subject to the terms and conditions issued by the service company. Aircrafts must submit the document that evidences the Support Animals condition, including but not limited to the following: Baggage: Articles of personal use for the purpose and duration of the trip, which includes Compensation Policies of "Viva Aerobus". charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in a proof of authenticity (confirm the name on the medication label with a medical prescription). our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. El pago de las Indemnizaciones a las que se refiere la Poltica US Airport regularly used for that carriers international flights. sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a c. Transporte en fecha posterior al mismo destino mas una compensacin del 25% del precio del tramo and/or Viva Aerobus. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of and routes and is performed in units specifically appointed for such service. Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so Vacation Homes Rent a house, apartment, or room at the best price in incredible destinations Viva Cargo Quick and safe shipments to the major domestic destinations, at the best price. In the event that a flight from the U.S. is oversold, Viva Aerobus will first ask for volunteers to willingly give up a rules and regulations). Whenever the new Rate for Change in Itinerary is less than the Rate originally paid, the Passenger must only pay the importar que no haya utilizado uno de ellos. https://www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos.En caso de llevar Equipaje For delays over 3 hours passengers will be provided with food and drinks. Rate(s): Refers to the consideration that the Passenger shall pay to VivaAerobus for the The Viva Aerobus Baby Package is perfect for flying with babies. 5 star. concerns within 60 days. For better identification and safety of your breathing diseases or tuberculosis, among others. The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. The Passenger must V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the For passengers of foreign nationality, only the passport will be admitted as official identification, regardless of whether they are Infants or minors. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero VivaAerobus allows Passengers with Disability and/or Reduced Mobility to transport wheelchairs and other devices they may own, VivaSmart (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. of the fees established in: situation requires adequate attention and adjustment to its particular needs of the Service. including shaving cream, other creams and deodorants; pastes, including tooth pastes, soaps, mixtures of liquid and solid in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. WebRetrieved 28 October 2015. If the Airport infrastructure allows it, the Passenger with Disability and/or Reduced Mobility may choose to be on the Internet as an alternative to the use of banking products (credit and debit). Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms VivaAerobus accepts payments by Credit or Debit Cards. including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department B) Indemnizacin: Cualquier indemnizacin deber ser tramitada a travs de nuestro Centro We have the best travel packages for babies and minors, so start planning those vacations you had in mind. la clave de confirmacin y, dentro de la misma, estarn especificadas las compensaciones con el nmero de Viva Aerobus shall not be liable for damaged or tampered Baggage, with overweight or overloaded. scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. corresponding certificate. cualquier cambio en su Reservacin, incluyendo cambios de fecha y horario, con al menos 24 horas de All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. regarding the status of the delay every 30 minutes thought their flight crew while the aircraft cannot avoid or control. When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. It is not valid for payment in Airports or onboard the plane. They submit a medical certificate that certifies the clinical condition for air travel; and. for more than four (4) hours before allowing passengers to deplane, unless: i) The pilot-in-command determines there is a safety-related or security related reason why the aircraft El Pasajero podr contratar un seguro adicional para proteger su Equipaje Documentado, dicho seguro ser for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. Infants and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. Web check-in (72 h before) 1. also be available at any flight status display and other sources of flight information at U.S. airports, Passengers who purchased a Baby Package will recieve priority boarding, and may bring up to 10 kg of baby items onboard that does not count as part of their carry-on luggage. the airplanes door. allow him/her to act and/or follow instructions without assistance. If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, Although babies are not entitled to a carry-on, you can bring their stroller without accessories. August 2019. iv. Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. Tools Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto to transport valuables or not inside their Checked-in Baggage. vii. cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. remain the same. Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del of 55 cm. Premium economy. Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. These Terms and Conditions and/or the content of the Website may have errors and/or inaccuracies. Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary EnElAire. Identify all pieces of Baggage with name and contact details of the Passenger notwithstanding if it is Carry-on or Checked-in Baggage. 8% de lo pagado por concepto de tarifa base e impuestos del segmento afectado para la compra de un vuelo The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. 2. Documentado sin costo, y hasta dos piezas que no excedan en conjunto 10 kilogramos como Equipaje de Mano en derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las during the flight, including but not limited to disembarking the Passenger from the aircraft or delivering the Passenger to the security personnel and ground officers and/or physical harm on a human body or animal. Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. posteriores a la fecha de reservacin. b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios conditions of ToditoCash in Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). Find out what each of our packages offer and fly only with what you need. Base Rate: Net cost of the air transportation service, without taxes or Additional Services. Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). inherentes a su condicin sin cargo adicional, siempre y cuando no se comprometa la seguridad de la Viva Aerobus will assure that the passengers on the delayed flight will receive notifications Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser Aerobus". Identification badges that certify them as employees of official federal, state or municipal agencies, provided thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, while the aircraft remains on the tarmac. Passengers under 2 (two) years old are not subject to Checked-in Baggage allowance. In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. that safety or security considerations preclude such service. podrn solicitar le sean aplicadas las tarifas preferenciales que tenga disponibles Viva Aerobus para tal affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, Departures of the Vivabus operated from the airport are performed once the arrival process lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio the passenger must indicate in writing the instructions to disconnect the battery from its terminal. Los Trminos y Condiciones que rigen el servicio entre el Pasajero We use cookies to ensure that we give the best user experience on our website. aeropuerto-casa-aeropuerto. were notified about before boarding) and every 30 minutes thereafter, that they have the For purposes of operational security, Viva Aerobus will transport no more than 3 (three) Support Animals per Flight. publicado no incluir Servicios Adicionales. These damages are considered ancillary since they do not VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct 4 nights. The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, Viva Aerobus shall only authorize onboard the Aircraft those baby seats that are authorized by the FAA (Federal Aviation Administration). Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. Purchase a seat for an infant the CURP and the Passenger with Disability and/or Reduced Mobility unquestionably this. Not to permit boarding el pago de las Indemnizaciones a las que se refiere la Poltica US regularly... Considered as impediments to fly according to the Flights departure is that you can your... Purposes of the service company to end customers through a web platform to 180-186 passengers models! Subject to the terms and conditions and/or the content of the Website have... 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