2023 CSC Holdings, LLC. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. $180. If you are having issues, please submit a report below. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. ^Whitney (Source). A tech enthusiast since ever. . EVs have been around a long time but are quickly gaining speed in the automotive industry. All of the downloads are safe from the vendor's official website. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. This will resolve most issues if you're simply in an area with poor coverage. Furthermore, the issue is also reflected on the Down Detector platform: Everything is down - 38 %. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Everytime she calls for help they bully her and blame things such as her brand new TV. . Enter an itemized list of each of your losses and the expenses/costs associated with each. 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Optimum.net is compatible with a wide range of browsers. At the moment, we haven't detected any problems at Optimum. Those are pretty lousy hours if you work outside of the home and cant call during that period. Do you want a receipt for your payment? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. I am terribly sorry to hear that you are without service at this time. How To Fix an Android That Can't Make or Receive Calls. Leave a message in the comments section! @optimum today it took my over an hour on the phone to simply cancel my service. Since last 2 weeks every weekend, internet having issues. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Upload documents or photographic evidence that proves your losses. See if Optimum is available for your home. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. If it's just one phone, then you'll need to narrow things down further. #mwc2023 This ones easy: for 24/7 technical support, call the number for your region. Today they made her cry and this weekend we cut the cord! Troubleshooting tips to help resolve internet, television, or phone issues on your end. Main Menu Back. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Get the Latest Tech News Delivered Every Day. Check optimum.net to see if there is an outage in your area that may be affecting your service. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. I've tried to make her switch for years but you finally convinced her. Did you know you can be compensated for losses if your internet goes out? The Optimum Support App is another way you can pay your bill. When Optimum fails to deliver that service, you're entitled to compensation. Invalid Optimum ID, please complete all fields. To report any service issues. We are always here to help! Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Source. The density of these reports is depicted by the color scale as shown below. 2,000. 5 days without internet and the issue is still NOT resolved. At the moment, we haven't detected any problems at . S.E. Unplug your router (don't just press the power button). Weve been dealing with rude people left and right and cannot get this resolved. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . It is not you, it is me. Switching to @fuboTV this weekend. In the last three months, how would you rate Optimum? Optimum Fiber 5 Gig. Mention the code CHAT21 to your rep when ordering internet and phone service. Verify your account information. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @optimum is the King of unsolicited junk mail for a service that I never ordered. Is GTA 5 Online Down Or Is It Just You? Weve been dealing with rude people left and right and cannot get this resolved. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. 5 days without internet and the issue is still NOT resolved. {{#query}}Nothing found for query "{{query}}"{{/query}}. After a couple of "pandemic" misses. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Stay updated on the latest products and services anytime anywhere. Get more . All trademarks and service marks are the property of their respective owners. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". This raises the question, donthey have any customers under 70. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The most recent Optimum outage reports came from the following cities: You did everything to make her day miserable. Hello Czarina! Pricing, terms, and offers subject to change and discontinuance without notice. Sign In. Try these tips to troubleshoot problems you think might be on your side. They wont require you to sign a contract. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. Our lines, which hang on power poles, require power supplies to be active. An outage is declared when the number of reports exceeds the baseline, represented by the red line. It never hurts to plan ahead for a customer service call. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. However, it could also be a random problem on your side. Indicate when the Optimum outage started and how long it lasted. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Share them here. Please let us know what issue you are experiencing with Optimum: Thank you for the report! My 70+ year old mother has been a loyal @optimum customer forever. It is common for some problems to be reported throughout the day. Frustrations? The outage in Optimum internet service appears to primarily affect New York City. Want to know more about us? If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Weve been dealing with rude people left and right and cannot get this resolved. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Make sure all cables are properly connected between the phone and the cable modem. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; On my way to MWC in Barcelona. Realtime status of outages and problems with service providers. Not Working For Me! During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If so, please DM the full name and address associated with the account. Optimum / Cablevision outages reported in the last 24 hours. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. At the moment, we haven't detected any problems at . Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. We sincerely apologize for any loss of service that you may be experiencing at this time. 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