Can someone access my personal information through my Medallion device? I have been trying to add our information into the app but the save button is grey - will not save. . Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. It also offered a 4 or 6-top. Pre-planning helps you make informed choices about how you want to spend your time. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. It contains your cabin number, your drink plan etc. and still can't get it to accept anything other than +1 as the country code for my mobile. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. At their suggestion I tried logging in on the Princess.Com site with same details. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. I deleted the App from my Iphone and i-cloud and re-installed. We actually have our own Princess webpage too,. Very frustrating. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. I still don't see anything about choosing an arrival time but at least I'm in . The app crashes on open on my Galaxy S8. Ann is my middle so my passport is correct Posted June 21, 2021. Very poor app. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". . I ask if the supervisor could call me back and I was told an infactic NO! So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Princess needs to do what airlines and many other companies do. Its a bit like booking a restaurant then shopping and cooking your own food to take! Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Youll love the ability to message them through the app. Is the app available in multiple languages? Seems to be no way to swipe or click out Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Powered by Invision Community. I have tried for 3 weeks now to now avail. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. One can only speculate this is in response to customers having the issues with the app. I want to be able to use the app. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. I have tried taking a picture - nope. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. WTF? I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Does anyone know how I can do this outside of the app? Wont let me get past birthday Previous message had wrong email address: It also offered a 4 or 6-top. Re Princess (ta && ta.queueForLoad ? I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Upgraded wearables but app would not accept payment. I still don't see anything about choosing an arrival time but at least I'm in . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Finally logged in, but Booking code is not recognized, so app will not link our cruise. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Its not allowing me to enter personal info. At this time home shipping is only available for U.S. residents. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Love TV and movies? Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. UPDATE: I was able to get in on my tablet using log in with booking number. Now I am on board the Caribbean Princess. more, You seem to have JavaScript disabled. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Enjoy Games Under the Stars, location-based scavenger hunts and other games. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. to the Ocean guest experience platform. Ugh. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Why can't they have an app that works on older phones?? Help! For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Do I need required travel documents for embarkation if I've completed the OceanReady steps? Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. The app will not load onto my iPad or open on my laptop for the web version. Want your favorite fruity drink while relaxing in the Piazza? More time for you. Without that, you don't get very far. Thanks Bev. There will also be how-to videos on the stateroom TVs. I've been trying to upload our security photos for over an hour. It does okay with my wife Iphone. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? I had this interaction yesterday when checking DMW function. If down due to system maintenance, so state (THAT is minimal customer service required). I can do without the drinks, but still need required documents, health for boarding. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th I am trying to fill out the Travel document section. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Also, mention the most recent voyage you were on with Princess. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. I can't uninstall it and I want it GONE! Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. How does the Medallion device help with guest safety? From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". (well other than pre-cruise testing requirements, etc.). MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Yes! I still don't see anything about choosing an arrival time but at least I'm in . Receive error message "something went wrong, try again later." My personal information appears to be incomplete. Wtf!!!!! We have a 31 day (ta && ta.queueForLoad ? What do I need to get it to save the information? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. On android, goto "Settings" "Apps" or "Manage Apps" tab. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. I cannt get my health status to open and boarding times . *Reservation times based on venue capacity and availability. App still crashes on my phone, but as long as I can get in. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. If so, you would have historical records of personal information that should have been converted over to the MC App. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. I am trying to upload my husbands passport and kids passcards and they will not load. Thank you. Tried to log in for two weeks. Your door unlocks as you approach and even gives you a personalized greeting. Therefore I cant complete the check in process. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. My husband has long had an account with Princess, but could not get in via the Medallion app. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. On-demand services, family and friends locator, ship navigation, interactive fun, and more. App will not accept my Florida enhanced drivers license. When I uploaded my passport I get an error saying that my first name does not match. In addition I cant find the photo anywhere. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Cannot save changes to Personal Information. What happens if I lose my Medallion wearable? They will be able to just race on board with their medallions! Won't let me save. Please advise what I can do. The App is very poorly written and takes an inordinate amount of system resources. Click on "Try our web version". Arizona. Anyone else having this problem? (Only passport option). I kept getting booted off of it, logging back in was . I have not been able to download the app from Google Play. I am currently using IPhone 11. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. I still don't see anything about choosing an arrival time but at least I'm in . Booking name Rene I believe they have the ability to make updates within the app on your behalf if there's an issue. Not very good to say the least. 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