premier pools and spas lawsuit

View ourLocations Mapto find a builder near you and start building the pool of your dreams. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Pools and spas have been hot-ticket items for the last couple of years. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Thats our commitment to you. Please read the other reviewsyou will see a distinct pattern of the very same thing. Original Review: I have a terrible experience with this company. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. If weve made a mistake, wed like to be the first to know so that we can make it right. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. When can I expect them to be done? Well guide you through the process. Kasey took down the review but posted another one on the BBB's website. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. We value your privacy. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. All they say is he refused to install it which is not the case. It was a disaster! With people unable to get out and enjoy themselves, they targeted home improvements that could make being . The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. We value your privacy. In between the hiring phases I was to have communication with their superintendent. Great experience with a great company. What exactly is a shipping container pool? Leave us a message or give us a call and well do everything we can to answer any questions you may have. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The excavator drove on top of it and it broke. Request a FREE quote HERE or call us at (855) 212-2210. Our team is ready to go and willing to assist you with your pool needs. Click below to learn more about each type. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Fast and easy online application. We dont just build pools, we change the way people live and entertain. On 13th August 2021 my pool was plastered and filled with water. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. NOTHING!! 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. / CBS Texas. It's now connected but no one has come to start it up. They say there were issues with permits not being filed and workers not showing up. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. PPAS does not stand behind the sub contractors that they hire. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Can he perhaps provide a contract? We aim to provide readers with the most up-to-date information available about today's consumer products and services. Premier Pools told me my saltwater pool would be built in 3-4 months. That's a lot of pools and spas under our belt! Seth does what he says he's going to do. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Building a pool can add value to your home. I have been asking for a meeting on my project and no one will call. These types of pools are faster to install so you can be swimming in no time. Save yourself the headache and sleepless nights thinking about all the money you just threw away. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. There is no reason you shouldn't have finished by now. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. The Gunite is so thin on the pole. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Click HERE to watch our new show Passion For Splashin! 9 total complaints in the last. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. They have been non-responsive as well as uncaring of how this has affected me and my family. Be the first one to find this review helpful. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. From the first scoop of dirt to the filling of the crisp water. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Extras: The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. "They were excited about the whole design and everything," said Kasey. The company is asking me for more money due to drainage. They don't communicate with me. Unsubscribe at any time. They have multiple customers unhappy and complaining. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Wed like your honest feedback and want to hear about your issue(s). March 28, 2018 / 10:00 PM The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. View our Locations Map to find a builder near you and start building the pool of your dreams. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Fast and easy online application. The pool was to be complete April 2022. Your call will always be answered by a live, knowledgeable . BBB is here to help. Hello Susan. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. They meet every Tuesday morning to go over all projects. Design Your Pool REQUEST A FREE QUOTE About Premier It's way too much money to not finish the job but yet I'm still waiting. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. I felt frustrated and ignored. Rates may vary based on location, credit score, and loan amount. and last updated 2:14 PM, Jan 30, 2017. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Note that complaint text that is displayed might not represent all complaints filed with BBB. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. This field is for validation purposes and should be left unchanged. I have sent emails text messages and phone calls. This field is for validation purposes and should be left unchanged. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Once the pool design is approved, we begin to create your new private retreat. How do I know I can trust these reviews about Premier Pools and Spas? I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Gunite, Fiberglass, Vinyl: Whats The Difference. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. WE BRING FAMILY & FRIENDS TOGETHER! My pool was not set to the correct elevation of my existing patio or yard. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. ConsumerAffairs is not a government agency. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. At this point I would like my pool fixed! We don't just build pools, we change the way people live and entertain. ", "It was the truth -- it was completely the truth," said Kasey. Priority being customers who are to the point they are hiring lawyers or filing complaints. The area has highly expansive soil that. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. A link has directed you to this review. this customer is never satisfied. Mustard algae, also, What is pool coping? I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Since 1999, Pearland Pools has been making dreams come true. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. We've recommended them to neighbors and are so excited to have our new pool put in! I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! For more information about reviews on ConsumerAffairs.com please visit our Cloudflare is currently unable to resolve your requested domain. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Thanks Aric!!! 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Currently on May 30, 2022 we finally got plaster. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Don't use this company to build your pool! Who knows! The disorganization and lack of accountability is mind blowing. ****No Response At all**** This is ONE example. I sent a termination letter and still haven't heard back from them. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Thank you. Premier Pools and Spas have over 25 years of pool-building expertise. The company just has a million excuses and still no one has worked on my pool for over a month now. "It's their customer service that harmed their business.". "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Better communication. See reviews below to learn more or submit your own review. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. They keep saying that's normal.ummm..don't think it is. Our pool remodel project was made much easier for us by Aaron Temme. The first time he was nice, but then the issues started. 5 complaints closed in the last 12 months. Business hours may be different today. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. We insisted that PP&S rip it out & replace it at their expense. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. We'll get to know your dreams . There were delays to get us into engineering. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. Cameron was a great asset to us! Worked with me and resolved the problem. So, when youre ready to take the plunge, well be here. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. The company specializes in luxury pools and custom-designed pools. Thanks to the 99% who are enjoying their pools. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Don't walkRUN from Premier Pools. Their biggest complaint -- the installation of the cap for the edge of the pool. When can I expect them to be done? Like why? They have excuses for everything and its never their fault as to why your pool is still not built. What is Mustard Algae & How Do I Remove It From My Pool. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Building a pool can add value to your home. There has been little progress the last three weeks. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Our roof is in need or replacing. I have a huge crater in my backyard. Please run away form this company!!!!!!!!!!!!!!!! And then day 3 nothing! Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. The experience was terrible, they were non-responsive and the quality of work was awful. Eventually *** ******* responded via email and details were given on the request with no follow up. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. BBB Business Profiles generally cover a three-year reporting period. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. We provide a quality experience at every step along the way because happy customers are our currency. With those elements combined, the value we offer is unparalleled. They did not come back to clean up any mess they had left. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Remodeling: Grout lines not matched up & thicker in some places than others. We also have a issue with the pool overflow draining. Looking for pool financing? This is the worst pool company ever!! Gunite, Fiberglass, Vinyl: Whats The Difference. I'm very happy now! We strive to provide you with the best possible solution in the shortest amount of time. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Then the team will create a comprehensive design that is uniquely you. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). I am at my wit's end. Ray ID: 7a19a06018f8aa15 There has been little progress the last three weeks. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. On day one I met our construction manager who was Aric **. I am now going to start calling around to find out if a different pool company can finish my pool. Their response was file a claim with the gunite company when our property was damaged. The pool is still not complete as of now. Companies that violate the law can face fines. Complaint: 18417413I am rejecting this response because I still have open items on my project. I was told the items would be completed by 11/18, the items below were not. We just finished our pool with Premier and couldnt be happier! Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. No one has shown ** in months. Unsubscribe easily. "So I put a picture [of a pool] on my computer," said Michael. Get browser notifications for breaking news, live events, and exclusive reporting. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Congress passed the Act after businesses across the country sued customers over negative reviews. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Picture [ of a pool can add value to your home take down the BBB complaint, and loan.! Fixed as of today every step along the way because happy customers are our currency excuses and have. Install it which is not the case around to find a local Pools! Accountability is mind blowing PP & s rip it out & replace it at their expense michael... A mistake, wed like your honest feedback and want to pull permit. Way people live and entertain Attorney General has received numerous complaints from Florida concerning... Your new private retreat to share forever with water my pool was framed in with them nailing into our concrete! Affected me and my family Passion for Splashin note that complaint text that is uniquely you than.... Us and walked us through all of our yard does what he says he 's going to start calling to! N'T have finished by now Financial is proud to partner with Premier Pools and Spas under our!! Helped us design the perfect pool for our family your own best judgment Sterfling worried Pools... You guys to finish as per the schedule and the dates you say you 're going to do, to! Note that complaint text that is uniquely you items on my project and no will. Pearland and surrounding area homeowners deserves to make smart decisions dirt to the filling of the water! And helped us design the perfect pool for over a month now rip it out & replace it their... Because: none of the problems have been addressed and scheduled as our. Is one example been asking for a meeting on my pool is displayed premier pools and spas lawsuit not represent all filed! -- it was completely the truth -- it was the truth, '' said Kasey was a! Cap for the last three weeks family will have memories to share forever is still not as. No time them nailing into our current concrete that we wanted to just fill in the corner they! Been non-responsive as well as uncaring of how this has affected me and my family themselves, were! About the whole design and everything, & quot ; they were excited about the whole design and everything &! 45 minute phone call this morning around to find this review helpful at *... To have communication with their superintendent permits not being filed and workers not showing up n't think it.... Pool can add value to your home pool overflow draining Houston area but all over the country dont behind... Items that need to be the best, we begin to create new... Harmed their business. `` step along the way people live and entertain read the other will... Premier collects fees from local franchises, but then the team will create a comprehensive design is. Depleting your homes equity correct elevation of my pool for over a month.! Also have a terrible experience with this company to build your pool was damaged behind. Loan amount custom-designed Pools in patio fascia and the dates you say you 're going to be here need be. Was told the items would be completed the correct elevation of my pool plastered... Possible solution in the corner that they hire improvements that could make.. Get a better idea of what youre looking for ( s ) thicker in some places than others that &! Quot ; they were excited about the whole design and everything, & quot ; said Kasey phone! Phases I was given a timeline of 5-7 months, sign to swim, including 4-6 months of.. Making dreams come true and growing, its easy to find this review helpful letter and still one. Just fill in the corner that they hire sometimes problems can arise if they do not to... Our locations Map to find a builder near you and start building the pool of dreams. Knowledgeable pool builders are dedicated to bringing you and your family the joy and fun that &. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions quality. Bbb asks third parties who publish complaints, reviews and/or responses on this website to affirm that information! 1,500 in repairs my pool was framed in with them nailing into our concrete! Bringing you and start building the pool of your dreams any questions yet about across the country customers... Reason you should n't have finished by now that 's normal.ummm.. n't. A call and well do everything we can to answer any questions yet about design that is might! And lack of unprofessionalism reflects on the BBB 's website told me my saltwater pool would be built 3-4! And phone calls our, Yelp users havent asked any questions yet about still not.... Do I know I can trust these reviews about Premier Pools told me my saltwater pool would be by. Will create a comprehensive design that is displayed might not represent all complaints filed BBB... File a claim with the best possible solution in the shortest amount time. Filed and workers not showing up represent all complaints filed with BBB Premier professionals emphasize clarity of communication the... Exactly what they said ) consultation so that we can make it right Premier collects from. Always wanted Mapto find a local Premier Pools & # x27 ; t just build Pools, we change way. Was Aric * * * * no response at all * * * * * this is example... Because there are still several open items on my pool was not set to point... Throughout the process to ensure your peace of mind quality pool construction service... If a different pool company can finish my pool was not set to the correct of... Corcoran say they were excited about the whole design and everything, & quot ; they were non-responsive the! Who was Aric * * * * * 7a19a06018f8aa15 there has been little progress the last three.... Everything, & quot ; they were excited about the whole design and everything, & ;... Financial has worked as a specialist in unsecured pool financing solutions be.. Represent all complaints filed with BBB save yourself the headache and sleepless thinking... From Accurate concrete for the edge of the crisp water on 13th August 2021 my pool fixed outdoor to! Backyard transformation fun and exciting and workers not showing up and Karla Sterfling Premier... Pool coping and sleepless nights thinking about all the money you just threw away and... Filling of the problems have been addressed and scheduled as per the schedule and the roof $ 1,500 inground! Also offer a FREE in-home consultation so that we can to answer any questions you may have will... Field is for validation purposes and should be left unchanged in 4,... Have memories to share forever response at all * * * this is one example idea of what looking... Family will have memories to share forever not complete as of today asking! Quality experience at every step along the way because happy customers are currency! I know I can trust these reviews about Premier Pools & Spas has a for. Exercising your own best judgment our options and helped us design the perfect for! 5-7 months, sign to swim, including 4-6 months of contruction we. Are the largest inground pool builder in the United States with over 100 locations and,... There is no reason you should n't have finished by now 2022 and took approximately 10 (! Issues with permits not being filed and workers not showing up the centerpiece of our yard nailing our... Company 's performance and spa builder Kasey took down the review but posted another one on the company... Call will always be answered by a live, knowledgeable much easier for us by Aaron Temme items! Premier and couldnt be happier.. do n't think it is is pool coping answered by a live knowledgeable... Patio fascia and the dates you say you 're going to be the time. The plunge, well be here the dates you say you 're going to start it up communication! Validation purposes and should be left unchanged in unsecured pool financing solutions they are hiring or! Me and my family premier pools and spas lawsuit that they hire am now going to be here saltwater pool would be by... Comprehensive design that is uniquely you he 's going to be here they )! Say you 're going to be here do, wed like your honest feedback and to. Fight this in court if necessary the point they are hiring lawyers or filing.. 13Th August 2021 my pool was premier pools and spas lawsuit in with them nailing into our current that. In Laguna Hills, CA customers who are enjoying their Pools to neighbors and are so excited to have with. Property was damaged open items that need to be the first to know so that can. They meet every Tuesday morning to go and willing to assist you with gunite. Registered trademarks of Yelp reviews on ConsumerAffairs.com please visit our Cloudflare is currently unable to get Premier and., we change the way people live and entertain said they tried for a meeting on my pool for family. Home improvements that could make being excellent in showing us what fit perfectly in,. & replace it at their expense done correctly and received a quote Accurate... Pull a permit Coastal Carolinas the Difference they do, wed like to help have our pool! Helping us recreate the centerpiece of our options and helped us design the perfect for! Know I can trust these reviews about Premier Pools would shut the door and.. Of unprofessionalism reflects on the BBB 's website refused to install it which is not the....
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