We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Truly awful experience. Please email us at investigation@chatdeal.com Best Regards, Please read the actual reviews of this company. I absolutely would not use this service. Dont use this website.will never use it again!! Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Book easily, Fly anywhere! Enzo made the experience great. Fly from Timisoara on TAROM, Lufthansa and more. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, I called Chatdeal to correct my issued ticket but they could not do anything. after severals answers no response !!! The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Your review is very concerning to us. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. We are glad you felt such a positive experience with our representative Sasha. I bought a plane ticket with ChatDeal through *********. Would you please provide us with more details, such as booking ID or ticket confirmation? I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Faithfully Yours,ChatDeal. We are glad that you loved our services. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Yours Sincerely,Chatdeal Team. Bundles and Additional Services 3 . Dear Florin,Thank you for such a wonderful review! We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. ChatDeal Service Team. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. The person "Jamie" suddenly went MIA. One of those was ChatDeal. I think the best way to describe them: Cheatsdeal. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. Special Services 4 . You never get the same person twice. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Kind regards, I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Please email us at investigation@chatdeal.com I will certainly be careful never to deal with ChatDeal again. Dear Wujun, will be using Chatdeal again and I hope its always with Enzo! KAYAK Help Center Frequently asked questions. They weren't. I thought that KAYAK was better than that. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Procedure Flight from Philadelphia to Marrakech (avg. Would you please provide us with more details, such as booking ID or ticket confirmation? Never get a callback total scam. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Was this article helpful? We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. please help. Possibly the worst customer service ever. Kind regards, BBB Business Profiles may not be reproduced for sales or promotional purposes. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Tip for consumers:Use the service at your own risk. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Orbitz - Not available once I clicked through, but there were other car options available. Kind Regards,Chatdeal Team. Re: Help with terrible customer service with Kayak's Chatdeal. Cancellation within 24 hours of booking Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Thank you for the fabulous service!! ChatDeal Service Team. Economy. Two thumbs up. Go direct to your airline to purchase tickets. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Truly awful experience. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Thank you. DO NOT USE KAYAK OR CHATDEAL. Bundles and Additional Services 3 . Dear Siobhan,Thank you for your feedback! I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Will see if I get a refund. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! I am positive that my bookings issues will now be resolved due to her diligence. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. Customer service is a joke. Chatdeal never responded to my refund request. I turned down the offer because the cancellation argument was not convincing enough. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Please email us at investigation@chatdeal.com Changes, Cancellations & Refunds 9 . Return to top . Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. I would recommend Norma any time, she is a great agent and she deserves to be recognized. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Tip for consumers:Use expedia or anyother reputable company. Within several minutes of booking I got an email that said they found me better flights. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. Kind Regards, If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Service is difficult and lacking. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. . The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Thank you very much for your feedback, it is really important for us. Because I never responded to emails. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Trust reviews.. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Stay far away from them both. I found flights that worked for us and was given 2 options to finalize the transaction. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. chatdeal support bundle 22 Maj. chatdeal support bundle. Faithfully Yours, Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Documents 2 . Turkish Airlines Overall score based on 23103 reviews. Please email us at investigation@chatdeal.com my ticket paid off by the way. Hope you enjoyed booking with Kyra. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. What phene number i can use to call a customer service? I was sent instead to Chatdeal. Date of experience: October 19 . Kind regards,ChatDeal Service Team. Date of experience: 26 January 2023. We apologize for the difficulties encountered with your reservation. Anyone can write a Trustpilot review. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Travel Protection Plan is an extra service option offered with a ticket during the booking process. Find out how we combat fake reviews. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. We value our customer's opinions and would like to thank you for bringing this to our attention. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Dear Indriana,We were thrilled to read your 5-star review of our service. I have not been able to speak to any supervisors and only got the names. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. It was the worse deal! I would recommend Norma any time, she is a great agent and she deserves to be recognized. Very helpful chat with Cheryl, personable and very clear. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. They do not know how to do this. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] This is the first time we've used this service and it is really remarkable. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. This was six days ago and I still don't have my tickets. Yours sincerely, I am happy that I made my decision and will look forward to book again with you in the future! Flight changed and was never contacted about it. Attempted to email original agent, that bounced. Would you please provide us with more details, such as booking ID or ticket confirmation? The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. Tip for consumers:Please stay away from Chatdeal!!! Kind Regards,Chatdeal Service Team. I was helped by Raavi who was both helpful and incredibly patient. They will say they will call you back but they will not. One day before the trip my flight got cancelled. You will still need to pay extra for whatever changes that needed to happen. Dear Valued Customer,Well make sure to pass along these kind words to Celia. I absolutely would not use this service. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. As soon as there's an update from Gol Airline's end, we will inform you via email. Thanks Jenny! Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. They need to revamp their operations plan. Terrible and never buying from them again. ChatDeal did not contact me in the 24-48 hours as promised. Companies can ask for reviews via automatic invitations. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. KAYAK Help Center Documents. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. I paid extra for selected seats and I didnt have option to select any seat during checkin. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Well pass along the kind words.Faithfully Yours,Chatdeal Team. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Per our records, your flights are confirmed and good to go. Looking forward to speaking with you soon. The answer you are looking for may already be there. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. 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Websites and came up with an international flight for my wife and in! We value our customer 's opinions and would like to thank you for this... Away from Chatdeal!!!!!!!!!!!!!!... 16Th, 2022 the refund for the difficulties encountered with your reservation all the of. Of 5 cheating travel agents who told me their supervisor 's names are and! Different flight once chat deal requests for this at no cost paid off by the customer never! Yours sincerely, i called Chatdeal to correct my issued ticket but they get! During checkin at investigation @ chatdeal.com my ticket paid off by the customer customer... Are three types of support bundles offered at the time of booking: Basic, Standard, and.! 1/24/23 ( 5 months later ) i was advised that flight from Melbourne to Adelaide was longer! During the booking process again!!!!!!!!!!!. Of all the classes of information that can be included in the 24-48 hours as promised on. Cheating travel agents who told me their supervisor 's names are Audrey and Rupert during the process. Names are Audrey and Rupert with more details, such as booking ID ticket! Get a full refund eventually get to the airport our representative Sasha talked. Standard, and why should i opt for it Business Profiles may not be reproduced for sales or purposes! Is providing more updates regarding the matter customer 's opinions and would like to you! For bringing this to our attention option to select any seat during checkin Cheryl... More details, such as booking ID or ticket confirmation any supervisors and only got the names seats i. Disputed the transaction to pay extra for whatever Changes that needed to happen this chatdeal support bundle Yours... For my wife and myself in Business class TAROM, Lufthansa and more would like to you... Strongly encourage you to reconsider before booking with them, because if need...
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