We could even hear that her breathing sounded better. Right now, I've had to shut it off, while we gather more information. When it is working, it is great. In less than a year they quit but since I couldn't find a receipt they wouldn't do anything.humm Dyson just asked for the model number and warranted two vacuums!!! So I cleaned it and had no knowledge of the cell or even bothered to look at the cell construction since it was caked with dirt and dust. Positive experience with this product! I told the person what happened including the voicemail I had left for Linda. Now I cleaned and dryer it for 12 hours. One must tip it up on its wheels to move it forward and then pull it backward (very awkward). Instead I have see no change in the level of dust, how I breathe (supposed to be better), or in the level of pet dander (my friend still sneezes when she comes into my condo despite that I clean it regularly). One started blinking which Oreck replaced, had it 6 months then it started and then followed. Oreck product description does NOT clearly and specifically mention it producing Ozone? What crap. Would like to get another brand of purifier but the Oreck is still under warranty so can't quite justify the cost of another model. Customer care available 9am - 6pm Monday through Friday. Continue shopping below. Luckily qvc is awesome for returns and I was able to send it back. After doing some checking, found if you use a feather, you can clean it and it works fine. Slide the Pre-Filter back into the unit. The Truman cell is what removes the dust and particulates and the UV-A light, oxygenator, air revitalizer cleans the air of odors. I used that rewired one for years until the motor wouldn't spin on low setting any more. Long time Oreck vac owners would agree, there was no better vacuum to be had. We value your privacy. DOES the company simply sell just the fine wires for customers to replace? Arcing is a sharp snapping sound that occurs when large particles are collected in the Truman Cell. I purchased two of the air purifiers at Costco. A link has directed you to this review. Its location on this page may change next time you visit. They used their reputable name to market crappy devices, and that's what's really sad. Patented Oreck technology works like a magnet, attracting and capturing dust and allergens from the air. She told me the warranty had expired just a short 5 days before, and THERE WAS NOTHING SHE COULD DO SINCE THE WARRANTY IS EXPIRED. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. CLEANING: I had some challenges learning to clean it properly, but once learned, it's easy. It was above our budget, but I have been very glad we stretched to buy it. OZONE??? I also have asthma, but have not noticed the Oreck causing any problem it's worse without it! Thanks for submitting a quote request. Shake excess water from the Truman Cell to speed up drying time. We value your privacy. I am so disappointed that Oreck pulled the trick of discontinuing the filters for the Oreck air purifier that I bought. Now today I'm shutting the Oreck off as the ionizer could be the factor here as I have read of the dangers of ionizing in compact places as our bedroom. I had the whole unit replaced once already as the, I bought this unit directly from Oreck in 2011. They do not care and service is **. WHY? It's more like some weird chemical smell. My purifier has lasted for quite some time. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I contacted Oreck for repair. This is why they need to be cleaned every 2 weeks and they need to be 100% free of any residue or they will end up losing their ability to catch the dust. We ordered the Oreck Air Purifier last December 15, 2013 (via the shopping channel). Feather came out black. PS: this is not a complaint in the sense for any personal gain but to make people aware, in fact, a good purchase and customer satisfaction should be the manufacturer's utmost responsibility. Now I hear the ionizer can affect those with asthma and other respiratory issues. There is dust on both units and around which needs wiping all the time. Does the Helios filter replace the Odor Absorber plus filter, or does the odor absorber filter replace the Helios filter? Omg my gas $ and I was robbed 400$ for a machine that supposed to help my health. They have been wonderful. Luckily, I found a seller for $5 a bottle which is sitting in a box. You may return your purchase within 30 days of purchase. Users GuideAir Purifier for Oreck AIR12GU. Truman Cell air purifier with double the performance. I may have been wrong but I know that the wire has to be able to resist cutting when the aluminum is set to hold it. 2 days after, I was surprised to see our credit card because they billed us for the WHOLE amount (one time payment). We bought an Oreck Pro shield xl to improve the air quality of or daughters room because of her asthma. Not efficient with odour elimination. I DO LIKE THIS MACHINE COMPARED TO MANY OTHERS I HAVE OWNED AT a lot HIGHER PRICE!!! I even asked how much to pay for 3 months, and they said $55.55 x 3 months. Unsubscribe easily. the, to keep it in service. I WILL LEAVE THAT COMMENT FOR ALL TO TRANSLATE TO THEIR OWN OPINIONS. I only paid $9 for it so I'm not surprised. Information here about why a quote is necessary for a specific quantity of Oreck Commercial products. WE ARE VERY MUCH DISAPPOINTED with the kind of service this company had!!! If a situation creates high levels of stuff in the air, be it dust, smoke, or other, the unit needs cleaned as soon as that is abated, call that it's monthly cleaning, and start it on a new schedule. All other servicing should be done by an Oreck authorized, Asolidredlightisa30daycleaning, Ablinkingredindicatesthepowersupply, CleantheTrumanCellandmakesureitis, Copyright 2020 Inmar-OIQ, LLC All Rights Reserved. I said, "If you know your product turned out to be bad, how dare you so cheerfully attempt to sell me another." You will receive an email from one of our teammates shortly. It is now going on six weeks or more. But my baby got sick and was suffering for respiratory problems. But that little brush is fine on the pre-filter netting. Few days have passed, AGAIN, NOBODY CARE to call. About now, my daughter was experiencing those episodes of labored breathing and poor skin color a lack of energy and so on. Except for that thin area where the tab that snaps loose the entire container is lined with a super thin coating that seals the aluminum and keeps it from oxidizing and turning your hands gray to blackish. I doubled checked inside and other filter to make sure all of the machine was very very clean still to no avail!! We bought a ProShield air filter from a C. Big Box Discount Store, BECAUSE it didn't require filter replacements [just looked online -- they no longer sell them]. Oreck AIR12GU Proshield Plus Air Purifier - Use Manual - Use Guide PDF. Avoid such purchasing. Mild liquid dish detergent in water may also be used to help break down tough dirt and residue. It costs less than $40, and supposedly works as well as a $800 Honeywell. I would like to obtain another in hopes of the same unit durability/life span. Your cart is currently empty. The chat representatives are not prepared to answer simple questions such as: 'where is the model number', 'where can I find the serial number'. It will actually collect dirt onto the residue and not to the plates. It generates O3 which is oxygen with an extra molecule = O3, and that extra molecule is what makes it unstable so it seeks bacteria, virus, dust mites, odors. I couldn't even see the metal plates let alone know there were wires running across the front of them. Can't give an answer as I don't know, sorry. I think for what it is, it's a fairly good product. Make sure the cell is in place and door is shut. Do not let cold air that blows out of a box make you a believer out of you because that is all it does. If they were switched off, you will not get the same odors removal. The static charge is no longer catching the dirt but the sticky residue will for a few hours to a few days. They didn't cut when they were locked in place and I rewired the entire cell. BEWARE of Oreck. If the unit is arcing, Service problems that appear to be major can often be solved. Im so angry at the price I paid for such a lemon. Thoroughly rinse the Truman Cell with clean water. I have been running two Oreck professional air purifiers in my house for over two months, cleaned them today and there is no dust captured in filters, but the air in my house still has dust particles floating around, can be easily seen in bright sunlight. It's not mold (I know what that smells like). I found that the way the cell is made, they have used small cuts in the ends where the wires are held in place as the span across each plate, those cuts are then pushed back flat and this holds the wires in place. Purchased ORECK Dual Air Purifier at about $400.00 as I desired one which would clear a large room. The machine is not operator friendly. Do not use heated or compressed air as part of the drying process. It's been almost 2 weeks since the last time I called Oreck and as of this writing, nobody called me, and still no adjustment in the billing. I contacted them right away. Use manuals file type: PDF. Rude. It seems to me that it's just kicking up a lot of dust. You can get the same machine at Costco for a cheaper price. Thoroughly rinse the Pre-Filter and let it air dry before placing it back in the Cabinet. Within a week her symptoms improved. Have you cleaned your Truman cell yet? I think I'll be returning these. What does it mean when the collector cell light is flashing red? It's been almost a month. You need an ozonator. URL to register the product doesn't exist. That charge is carried by those wires and then through the cell plates. However, I don't want to take the unit in for repair every 2-3 months. what is the problem? I am an electrical engineer and these are unsafe and don't comply with Australian standards. Had this unit for a few years, always cleaning it regularly. It has run routinely, 24/7 for the whole time we've had it, reliably reducing odors and dust. Electrically unsafe junkAbsolute garbage and was lied to by the "lady" on the phone. Place in sink, bathtub or other location where cleaner can cover every surface. Fool me once but not twice. Thoroughly rinse the Truman Cell with clean water. Pull the Pre-Filter straight up and out of the Cabinet. Unit has not worked for several years. The molds and pollens near us get quite high. Returned Truman cell to machine and after 5 minutes the red light comes on and won't go off. I also noticed more dust landing on top of the machine, rather than getting sucked through and the amount of air blowing out the top exceeded the air being sucked in. I have a dog that sheds a lot, and thought it might cut down on the dander, dust, and maybe some of the hairs that are left behind. easily. I purchased a new Oreck Air Purifier a year ago, it worked (if you can call it working) for 4 months. I bought an Oreck Truman Cell and within the first cleaning of cell I had nothing but trouble. I depend on the unit. I attempted to rewire the cell with common thin wire. Even before I purchased the unit, it was obvious that since they were resorting to infomercials, the quality would be questionable, at best. Left it long on the ends so I could trim them easily. All rights reserved. It does pretty well for absorbing odors, but as for dust no, it doesn't lessen the amount of dust. When I bought my 1st XL Air Purifier Ionizer, it was used previously by someone who obviously never cleaned it. The chat representative gave me their phone number to call. I also own one of the tabletop air purifiers and while I'm not dissatisfied with it, I can't say I'm wholly satisfied. That's partially true, the actual metal is Aluminum but the aluminum never actually is exposed to the contents or even to the atmosphere at all. Well, it's not 24x7. Sign up to receive our free weekly newsletter. They deceive people! Had to ship it back due to seal leakage & Oreck replaced it without a hassle or problems. I sit the fence of my stance with Oreck these days, but I'll always be among those who remember that, at one time, Oreck was the best. what are the correct charcoal filter replacements(odor absorb) to purchase for the proshield plus? QUESTION: do I really have to replace the TRUMAN CELL after such a short period of time? Grime must also be gently scrubbed off the fine wires--a soft cloth used gently, will get blackened stains from the grime on the wires. It just cycles on & off. After explaining the same things, the person on the other line told me they will have someone look into the matter and will call me within 1-2 business days. I purchased the Power Scrubber to be used on our stone tile floors in Jan. 2013 for $450. Well my wife's breathing has deteriorating breathing function which has gotten worse in the last 2 years. For more information about reviews on ConsumerAffairs.com please visit our By the way, only had them for 3 months. 4. Then was dumb enough to purchase another one from QVC That quit after 5 months they are only used at night as a fan and white noise machine! One thing I noticed was they need to be stretched tightly or they will arc if they sag or have bends in them from working with them. I got a broken POS. As per my experience, not really convinced this product works (maybe in a little 2 foot square box) but hey, go spend your money and then fill out this consumer report. They have to be completely dry before you put them back in. These purifiers are not doing their job. Yes, when large particles enter the cell it burns them to a fine powder then it sticks to the plates. One of our new housemates says it smells like it makes Ozone; she's afraid of breathing that, for fear of making her asthma worse. Reduces common household and chemical odors, such as stagnant kitchen smells and paint fumes, while patented Oreck technology works like a magnet, attracting and capturing dust and allergens from the air. The Tower was fantastic for the first 2 years but then the wires started breaking, thereby not cleaning odors out of the room. Only down-time is during cleaning. Sometimes a full soapy water cleaning; sometimes must resort to canned air to blow it out. Do not trust this company ever again!!! Said it was 24x7. So I dropped it off to at a store and a month passed and they never called me. The wires were replaced under warranty but now, within 3 months, two of the four wires are again broken and odors are present. The booklet mentions negative ions --is that the same as ozone? Not only it is good for your health but you will witness and physically look at the product you want. Definitely not worth the money. I never receive any calls from Oreck. Aluminum is a very corrosive and oxidizing metal, it's very dirty to the touch, I'm sure that everyone reading this is now thinking I'm crazy because all kinds of food and drinks come in aluminum containers! It just switched itself off and will not power back on. Left a message and will probably just return this air purifier. I contacted Oreck and the woman who spoke to me was not very helpful; she was rude. Item could not be added to cart. Then it will start snapping louder and more frequently. Oreck is just another (?). Can I say how happy we were with the outcome. It will only collect so much dirt before it becomes ineffective, thorough cleaning every 2 weeks is required! I was told that Oreck does not make any medical or heath claims. Our content is intended to be used for general information purposes only. I had to redo a few after I had it working. The Truman Cell is specially designed so that it can only be inserted in one direction. Best way, get out and shop. I called Oreck and they reached out to store and they moved on the process. I was informed by a physician that Oreck releases ozones harmful to human lungs. I didn't remember the complete name but I'm very sure that the first name who made the recording was "Linda". Any loose wires will short onto the cell plates and arc until the wire is burned off eventually. I'd say 1 month and they lose their ability to catch dust. Most of the time, the products are far from performing or doing exactly what the seller claims. I can't tolerate the spray cleaner product. That was 3 years ago. I reached out to them. Take the screen and the big yellow filter out and wash them. This product is not purchasable on oreck.com, Up to $120 off our Elevate upright vacuums, Free standard shipping on orders over $99. It was a lifesaver. Turn it off. PIECE OF PLASTIC JUNK!!! We offer standard & second-day shipping service. Now after what 6 months my purifier clicks and crackles and the reset button to dry the cell isn't working. I took the cell apart and inspected what was going on with this thing. Used to, Oreck did NOT advertise. Oreck - Air Purifiers. . Just hang a bug zapper in your living room Truman Cell Failed After One Month - but gets fixed, 5 years is not bad at all though for the price. Does the ProShield Plus produce Ozone, or negative ions? Quantity selected may exceed available supply. Like other reviews here, I have to admit, there was a moldy smell before the faulty unit died in the bedroom, which the smell has now gone. I called Oreck and asked to have the unit replaced because they could not return my unit it a timely manner and because it has such a devastating effect on my daughters health. Hope it continues! It was cleaned well but obviously well used. Very unhappy with them. Because a good product, a time tested quality product, advertises itself. Very difficult to reach ORECK, so at own expense, $33.00 shipping, I returned unit to ORECK asking for repair or replacement. Called again, they wouldn't take my purifier back since obv it was defected and they told me to drop it off at my local Oreck store for service. The problem is not the Oreck, the problem is that you are seeking the cure for these issues using the wrong PRODUCT. Reduces common household and chemical odors, such as stagnant kitchen smells and paint fumes. I wasn't sure where to find Stainless wires especially that thin, but I did, it's a major part in old CRT monitors. It was a recorded conversation. Not fair. Go to amazon.com and it is quite obvious. The cleaning solution costs almost $10 a bottle. We guarantee every transaction you make will be 100% secure. When a hoarder moved out of our house, we did cleaning and painting, but it still stank. If you let it go until that light comes on you'll probably never get it to work properly again. Place the Truman Cell back into the unit by sliding it straight down into the slots. They have lasted several years so far with no issues. These are expensive but J U N K!!! I had the whole unit replaced once already as the, My Oreck Air Filter worked for one month then the. ORECK produces faulty units. And this model is small and not industrial so it is not dangerous nor have dangerous output (like for instance, if you used one from a hospital). I found the cell has contacts on the sides that connect to wires that go to a transformer coupled with a high frequency device that resembled a part that connects a high voltage charge to the old CRT TV Tubes. I was robbed 400. It is rather noisy, but it's "white noise"; good to help mask city noises. The problem is regular soft wire like copper is easily cut by the aluminum plates when the metal is pushed back flat. If you compare this against other machines that don't require a replacement filter, you'll find that this one does work the best but requires your attention and understanding of it to maintain peak performance. Unsubscribe at any time. 80% of them were now broken either completely broken off or were hanging on 1 end or on the middle post. That surface will no longer catch the dust once it is covered, this includes any residue left by cleaners, soap or detergents that don't rinse 100% from the surface will keep it from ever working right. I got a broken POS. Oreck XL air purifier - I have 4 units strategically placed. Spray Oreck Assail-a-Cell cleaner between each Cell Plate and cover each surface. I guess that tells it all. No consumer response. I used an entire fire extinguisher and the smell and smoke filled the house. Oreck AIR12GU | File type: PDF | Filename: Oreck AIRPCS/AIRPCB Xl Professional Air Purifier, Owner's manual - (English, French, Spanish). The reset button is ready to press, starting the machine. Also, if you want the thing really, really clean, you need to use the $15 cleaner they sell (that they conveniently left OUT of the infomercial). I DO believe that, since they revised the design of the vacs, the quality is not nearly as good as it used to be. I smoked and had 13 cats and a dog and a room that once had mold problem - ALL SMELLS AND EVEN THE MOLD SMELL IS GONE. Open the Top Cover by pressing the Cover Release button. They never ever worked on my device. Unlike a normal vacuum where you push and pull back and forth, this will only work in one direction OR IT SHUTS OFF. Sorry this is long but without a good explanation of what lead me to this, you would probably think I was working for them, which is not the case, I actually have another used, but newer model with a new problem and came here to see if I'm the only one that has a Truman Cell that's stuck inside and cannot be removed?! Perfect for medium rooms such as kitchens, dens and large bedrooms. The warning light kept blinking so I call Oreck customer service and they advised me to clean my Truman cell for 6 hr and air dry for 24hr. I am saving and sparing anyone else the troubles. So I left Linda a message and in the recording she mentioned that will get back to their customers in 1-2 days or a few days I'm not sure. AS OF THE REST OF YOU, GO SHOPPING. We had a fire in the kitchen with the electrical receptacle for the stove. Unplug the air purifier and lay it on its side with the hinged cover on top. I recommend running on slowest speed for best results, also the bushings and other moving parts will last longer. No matter how many weeks I run it at a time, there is never anything that comes off the air filter when I use the Oreck air filter cleaner.