2. Despite every effort to accurately duplicate each products color when scanned to our website, actual colors may vary. Operating motorized shades without using the cable guides or side rails voids the motor warranty. Verosol fabrics are also easy to maintain dust can be removed with a soft feather duster or vacuuming with a soft brush at the lowest position. For inside frame/under mount give us your opening dimensions. Rinse thoroughly with water. Thicker industrial strength zippers and broadened fabric retention bands create a more powerful bond. Clear vinyl should be cleaned regularly to remove dirt. They look great, we really like them, as advertised, they block a lot of the sun, but lets the breeze go thru, and you can see thru them. Thanks! We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. Hello Debby, The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to any and all natural and manufactured excessive heat sources. Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped. With the help of the videos on your website, the installation went very well., Our new Grande Shade is installed and working perfectly. It will retract when light dims because of nightfall, clouds, shadows trees etc, If sun sensor has lowered shade but wind exceeds your setting the wind sensor will override the sun sensor and raise the shade, Once wind is reduced to below your setting for 15 minutes with sun shining on the sensor, the shade will lower, Passing clouds could possibly raise and lower shade many times a day with the wind sensor also raising it for wind, You may disconnect the sun sensor and operate it manually, but you cant disconnect the wind sensor as the shade will search for a signal from a disconnected wind sensor every hour and behave erratically, Requires Soliris hand- held remote to set sun sensor which can also be used to program limit stops (wall mounted remotes cant do it), These are solar powered so no need to plug in sensors, Set rain sensor from condensation/fog to heavy rain; snow will also activate it. Pile Brush: For flush fit to the ground. Housing box, motor or crank, with magnetic cable lock: The fabric is 4 narrower than the housing box. Average battery life is about 1.5-2 years depending upon those factors. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. We love the shades!., Dear Debby, The roller/headrail should be ordered narrower than the opening for an inside mount (1/2 narrower is recommended). All moving parts, such as cords, will eventually wear out and fabric may fray. The 3% openness Grande Shades were absolutely the right choice for the hot bright Texas sun. You can roll your shades UP when it is windy, but NOT DOWN! Motors can be butted up to share an outlet. We do not take returns on custom cut shades.). Always take the narrowest dimension. Light vacuuming initially to remove the airborne particles followed by cold water with a mild non-ammoniated liquid detergent on a standard sponge. Another solution is to lower the shade until the roller is exposed. The pile brush is available in 5, 1 or 2. Spray on lightly. North Solar Screen cannot be responsible for dye lot variances. The quality of the SilverScreen Shade was much greater than we had expected. If you want nighttime privacy try the CITADEL Blackout shades. 14w x 12h (168w x 144h) Please print or download for your needs. They do a good job of blocking the winds and sunlight. Carla, Karen, and the rest of the gang at North Solar Screen are true experts and they really mean it when they say, The customer comes first. I highly recommend this company. Do not continue to operate a shade that appears to be jammed. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. Perfect for waterfront homes where high winds and the elements might be an issue. Fabric should be regularly dusted/vacuumed as appropriate. Full CITADEL Use & Care Instructions If reported 61 days or more after receipt of original order, replacement parts are free BUT YOU PAY SHIPPING. The XQ5 premium motor is our standard outdoor shade motor. Exterior Solar Shades are the best defense against the heat. There is a 2 gap on the crank side, and a 1 1/2 gap on the idler end. We can even feel it is cooler inside the house too. Gap is the same on each side. Somfy Warranty: Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. *Since it is very pliable, vinyl can easily be scratched. Chestnut 3% Openness, Bronze Housing & Sidetracks, Dark Bronze 10% Openness, Bronze Housing & Rails, Dark Bronze 5% Openness, Bronze Housing & Rails, Carbon 3% Openness, White Housing & Rails, White/Gray 3% Openness. We will request photos and video and measurements to try to determine the cause of the problem (for example, failed welds, holes in fabric, cables pulling out, shades rolling crookedly, shades jamming in tracks.) If a shade purchased through North Solar Screen, LLC. *Shades larger than 120 wide x 117 high will require a horizontal sonically welded seam approximately tall. Evidence of water in the motor will void the motor warranty. Exposed Roll: Smallest shades require 2 3/8 (most shades under 84 wide) while wider and taller ones can take up to 3 3/8 or 3 7/8. 101 Life Safety Code ClassA rating Flame Spread Index 15 Smoke Developed Value = 350, IMPORTANT USE & CARE INFORMATION (PLEASE READ) We deduct 3/4 when mounting inside your opening to ensure the shade will fit, Any protrusions inside your opening or on the header beam including lips, bolts, nail heads or trim will need to be addressed, Opening should have no more than 1 difference between widest and narrowest dimensions, Suntex 97 - 3% Openness (10 Year Warranty), Suntex 95 - 5% Openness (10 Year Warranty), Suntex 90 - 10% Openness (10 Year Warranty), Motors, remotes, sensors, controls, for 5 years, Cranks, housings, side rails, cables, cable hardware, fabric seams, for 10 years. Stop the shade if it is not operating correctly. Before using anything stronger than mild detergent and lukewarm water, test an unobtrusive corner of the shade. Fabric and motor warranties are unchanged. This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. Ive enclosed a couple photos of the screens taken at 4pm with the hot, bright sun blasting away, but is nice and shady and cool on the patio, thanks to North Solar Screens shades! This shall be your sole remedy under this limited warranty. You can roll your shades UP when it is windy, but NOT DOWN! Gap is the same on each side for motorized shades. To spot clean, use a cloth or sponge dipped in a light solution of lukewarm water and clear dish detergent and lightly. Darker colors on the exterior absorb more light and are therefore 10% more effective than light colors against the heat. Cleaning & Care NOT COVERED: Vandalism, improper operation, customer installation, any installer fees (North Solar Screen will not assume responsibility for any labor installation problems, including NBI and installation of replacement of in-warranty parts), wear on cords, scuffing/scratching of mylar film, chains pulleys and locks, rusting of dcor bar, change of color from continued exposure to strong sunlight, damage to exterior shade and/or motor when not retracted in windy conditions. Back side of system, front facing indoors, Product Video Motorization Demo Adjustable Hem Bar, Outdoor Shades Up to 14 Wide Rated for Winds Up to 50 MPH, The CITADEL Classic Zipper Track high wind retractable solar shade system has been re-engineered to provide the strongest seal against the elements, insects and critters. In some states, exclusions for incidental or consequential damages are not allowable. For Vinyl Fiberglass This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or re-installation of product, or any incidental or consequential damages. The Blackout Shade can roll over the Film Shade to give you day & nighttime privacy. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. Sponge with a solution of one cup mild detergent with one cup household bleach in three gallons of water. OEM disclaims all other warranties, whether arising by law or otherwise, including but not limited to the implied warranties and fitness for a particular purpose. This will balance (level) the roller. They were also terrific in proactively making sure we understood aspects of our installation request. Dear Debby, Shades must be installed correctly per instructions. For problem stains, the shade can be removed from the installation brackets and soaked in warm water. North Solar Screen cannot be responsible for dye lot variances. DO NOT ROLL SHADES DOWN IN WINDY CONDITIONS! When it is rolled up, it is hardly noticeable. Simplicity motors and controls have a 5 year warranty. Color Disclaimer for All Shades: We always recommend that you received samples before ordering your shades. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. A. The tracks must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. You can program up to 6 groups of 15 channels each. DO NOT ROLL SHADES DOWN IN WINDY CONDITIONS! No-See-Um Insect Screens are more open than 10% Open Solar Fabrics. Once materials have been cut, orders CAN NOT be cancelled. Contact us for specific information about your particular order. Crank operated or Motorized. Create up to 40 scenes and schedules to automatically operate multiple shades, If used with a wind sensor shade can be lowered after 15 minutes of reduced wind (requires a security camera to show position of shade), If used with a wind sensor and shade was raised because of wind, shade can automatically lower at a preset time as long as the wind was not blowing at that time, Solar Station with the option to mount directly on the housing box or externally using the external mounting brackets (good for low light areas), Solar Station can recharge using direct sunlight or through micro USB, The Solar Station requires a minimum of 5 hours of direct sunlight per day. (Do not use paper towels). 4. It fit great and blends in beautifully. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. 8. There is a 1 1/8 gap on the motor side, and a 1 1/2 gap on the idler end. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Rinse thoroughly with clear water and air dry by hanging shade in a roll down position. lubricants as these will cause dirt to build up and affect the way the zipper operates. Since it is very pliable, vinyl can easily be scratched and caution needs to be exercised when working with the material. If wind goes above your setting before the 20 minutes, it will require another 20 minutes before you or the sun sensorcan lower the shade. You can roll your shades UP when it is windy, but NOT DOWN! My wife and I are truly happy with our outdoor solar screens that were installed several weeks ago. (5 channel remote has 5 separate channels plus an all channel). Not only is our patio considerably cooler but our living room just inside of the patio is now cooler in the afternoon, thanks to the new solar screens. General guidelines: Fabric width varies depending on lift system and headrail option. Vinyl shades should not be folded and stored for an extended period of time when damp or wet. This warranty does not apply to any RollEase clutch subjected to unauthorized repair or alteration, or to misuse or abuse. We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. We are enjoying our Housing box, crank, cables with L brackets or turnbuckles: Fabric is 3 1/2 narrower than the housing box. Wider fabric retention tracks have a redesigned insert that is secured with reachable screws.