During the night, light filtering shades aren't the best solution to protect your privacy. IF INSTALLED WITHIN 3 MILES OF SALTWATER, cranks, housings, side rails, cables, and cable hardware have a reduced warranty of ONE year. Inspection of Defect: We reserve the right to inspect shades to determine if there is a manufacturing error. We love the shades!., Dear Debby, We are very impressed with the professional and courteous way we were treated from the first phone call until the shipment arrived. You will be sent a new motor and a label for returning the defective one, using the box the new one is sent to you in. There is no gap. This is another gem that looks to combine multiple benefits in a single shade. Housing box, motor: The fabric is 2 7/8 narrower than the housing box. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Fabric and motor warranties are unchanged. This is usually caused by the installation not being level; the shade will roll towards the higher side. Chain Operated, Housing box: Total 2 ( 1 on chain side, 1 on idler end). It will age the film and leave additional chemicals on the surface, compromising the optical clarity of the material. The shades themselves are excellent in finish and fit. This is the introduction but there will definitely be more orders., We had a bad storm and they held their ground, just as advertised. North Solar sent us samples quickly, and answered all our questions about using these shades in the unconventional way we had in mind. Your email address will not be published. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. Policy is subject to change without notice. NEVER USE: Windex, Rain-X, Pledge, Plexus, Simple Green, Orpine, car wax or any other harsh cleaner. Thanks!, Your Grande Shades have made a tremendous impact in the use of our pergola. Because they absorb the solar radiation before it passes through and needs to be reflected out, they keep the interior much cooler. All moving parts, such as cords, will eventually wear out and fabric may fray. 7. In times like these, your windows need light filtering shades. 2. If shipping damage exception number is obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 30 business days of delivery. The gap is the same size on each side. They provide daytime privacy only. We recommend a blackout shade or curtain. Your email address will not be published. Fabric is cut narrower than the roller. Colors closest to white provide the most heat reduction. (Do not use paper towels). Now we can comfortably use two west-facing rooms a sunroom and a bedroom during the heat of the day. Side rails must be plumb and parallel. 3. On Step 2, select the number shades you want to order in the "Number of shades" dropdown. Fabric width varies depending on lift system and headrail option. Which main need will your window treatments cover? We are constrained by the freight companies policies in this matter. Remember to think about your rooms purpose and how much light and/or privacy you want in each part of the house. In some states, exclusions for incidental or consequential damages are not allowable. Shades must be installed correctly per instructions. Light filteringprivacy shades provide day and night time privacy while still allowing light through your windows.Light filtering shades are made from textured woven materials in different colors. Fascia: Either 3 or 4. We may check historic wind speed data in your area. Nothing got wet nor ruined. All rights reserved. Light vacuuming initially to remove the airborne particles followed by cold water with a mild non-ammoniated liquid detergent on a standard sponge. It helps to spray an anti-static aerosol on the dusting implement. OEM warrants that subject to the following conditions and exclusions, the product will be free from defects in manufacturing and workmanship for the following periods after purchase: Fabric: Three Years If a shade purchased through North Solar Screen, LLC. An important step for choosing window treatments for your home is to check your window depth to ensure the right fit and proper function. Hello Debby, Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not. Just wanted to let you know we received and installed our solar screen and it looks great. Damage caused by weather (wind or temperatures that the product is not designed for). ShadeMonsters team of experts are happy to assist. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. They help reduce glare inside your home, which is especially helpful in rooms with less natural lighting like kitchens or bathrooms. Defects occurring in OEMs sole judgment as a result of 1) improper installation 2) abuse or misuse 3) normal wear and tear or 4) maintenance and care not in accordance with the instructions included with the product are not covered under the warranty. A. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. Regular dusting with a feather duster or vacuum cleaner brush is recommended. Normal wear and tear is not covered. Somfy Warranty: Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. I have attached a variety of pictures from the inside, outside, with and without flash. I am very pleased with my Grande Shades. Cleaning should be done with a mild vinyl cleaner or basic mild neutral soap such as Ivory or Lux mixed with lukewarm water. The North Solar Screen experience was very good, they made the process easy., The zipper track shades work great. The warranty herein is in lieu of all other warranties, oral or written, express or implied, including but not limited to the implied warranties of fitness for use. Each shade was labeled with the dimensions and numbered to correspond to the location on the diagram I had drawn. That said, these shades are not sheer or see-through, so at most youd be able to see shadows through the fabric. The mix of features are are given by multiple solutions: Sheer shades and zebra shades - also called dual shades - are one of the most ideal choices for privacy in any room. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. *Shades larger than 120 wide x 117 high will require a horizontal sonically welded seam approximately tall. Your check and double check system proved the order could be made without error the first time. For example, there are shades,blinds, curtains, and shutters, Shades are most popular in North America, with39.5% of U.S. householdschoosing shades over curtains or shutters. Gap is the same on each side. If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it. Our Return Policy: When shades are ordered from North Solar Screen, our shade materials must be cut to fit. If mounting inside a pocket you will need about twice this depth to install the shade. Shades must NOT be left down in winds greater than the product is rated for. They have also been certified to meet or exceed the stricter emission guidelines for GREENGUARD Children and Schools. Q: What is the depth required? It fit great and blends in beautifully. 1. Do not use harsh detergents or abrasive soaps as they can ruin the surface. We will request photos and videos of your installation. Caution needs to be exercised when working with the material.*. The added bonus is, of course, the additional privacy during the day. If you are looking for more versatility and privacy, there are a variety of shades that offer more functionality than the average light filtering shade. Defective means fabric mis-weave, bad powder coat finish, lumpy seams, non- working motors or remotes, or non-working crank gears at installation time. I will certainly recommend you to others. The poolside barbeques and beer parties are looked forward to with much anticipation. I do not normally write letters, but our experience with your company has been beyond what we expected. Standard Hardware: One year (Brackets, rings, handles, restringing) We have never seen anything packaged with such attention to detail as your shades. considers these things as normal wear and tear and residential applications carry a 5 year limited warranty. This will balance (level) the roller. Color Disclaimer for All Shades: We always recommend that you received samples before ordering your shades. Lubricate the zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation. We do not take returns on custom cut shades.). or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. Exposed Roll or Fascia : Fabric is 1 3/8 narrower than the tips of the roller. Gap is the same on each side for motorized shades. Because we are not on site, it is your responsibility to carefully read them to verify that they are correct when you OK the order. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. That is because the patterns on these shades prevents outside-prying eyes from peering inside. There is a 2 1/4 gap on the crank side, and a 1 1/2 gap on the idler end. Discontinued components or color selections will be replaced with the closest equivalent current product. If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. NOT AS ORDERED OR DEFECTIVE (when installing). During the night, when you turn your light on, you can close the slack and leave lights and the rest of the world out. You will be sent a new motor and a label for returning the defective one, using the box the new one is sent to you in. They have a layer of fabric on them that is impenetrable by either light or objects. The best part of these shades is they allow natural light to pour in and keep prying eyes out effectively. Cleaning & Care - CITADEL Clear Vinyl Shades, Dual Bracket - Film Shades & Blackout Shades, Cleaning & Care - Baby Grande & Grande Clear Vinyl Shades, Cleaning - Insulator Blackout Cellular & Modular Light Sealed, Cleaning - Light Filtering Symphony & Premium Honeycomb Skylight. Great product., Q: What is the depth required? And you might also decide to have some blackout curtains put up too, so you get privacy and even better insulation at night. Housing box, crank or motor: 5 1/2 (9 if fitting this in a pocket). Specifically, we warrant the Simplicity motors and controls to be free from defect in material and workmanship under normal and proper use for a periods of 5 years commencing with the date stamped on each product. Ive enclosed a couple photos of the screens taken at 4pm with the hot, bright sun blasting away, but is nice and shady and cool on the patio, thanks to North Solar Screens shades! Somfy Warranty Somfy offers end product suppliers a 5 year warranty on all motors and controls. These dye lot variations are common to the manufacturing process, and are within industry tolerances. Repeat until shade is lowered. Replacement parts are sent Ground. Vinyl shades should not be folded and stored for an extended period of time when damp or wet. In some states, exclusions for incidental or consequential damages are not allowable. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. Our confirmations detail shade dimensions, fabric dimensions and colors, and all the specifics about the construction of the shades you are ordering. There is a spring in every step and from young to old everyone rejoices the coming of spring and bids adieu to the gloomy frosty winter months. Exterior Solar Shades are the best defense against the heat. This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. If you want privacy and light at the same time you need to pull the shades up from the bottom. All moving parts, such as cords, will eventually wear out and fabric may fray. Housing box, motor or crank, with magnetic cable lock: The fabric is 4 narrower than the housing box. Use our helpful guide to determine whether light filtering shades or blackout shades are best for your home. You might want to consider this option because it will provide an elegant appearance while not costing as much as custom made blinds or shutters. Just wanted to let you know we received and installed our solar screen and If commercial spot cleaners are used, they must first be tested and allowed to dry on an inconspicuous area to ensure compatibility. Watch the shades when you are operating them. And the shades are fabulous., Although we have not measured the temperature difference, it must be significant. If shipping damage exception number is not obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 4 business days of delivery. These have zebra sheer shade in the front and a blackout roller shade in the back. Download Full Somfy Warranty, WARRANTY PERIOD AND TERMS FROM DATE OF SHIPMENT 1st Year: Full Replacement 2nd Year: Charged 1/3 of current cost 3rd Year: Charged 2/3 of current cost, COVERED: 1. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). All shades are thoroughly inspected before they are carefully packaged to ensure they are pristine. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Defective Spring Motor 5. ShadeMonster boasts over 25 years of experience creating custom window treatments. We may also request other photos/videos. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) It must be corrected immediately or the shade material, telescoping over the end, will rub the shade brackets and get damaged. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Exposed Roll: Smallest shades require 2 3/8 (most shades under 84 wide) while wider and taller ones can take up to 3 3/8 or 3 7/8. An important step for choosing window treatments for your home is to, If your main concern is privacy, blackout blinds are the best solution, combination of a privacy protector and light filter, What Is The Minimum Depth For Window Blinds, How To Block Lights From The Side Of The Blinds. Cannot be combined with other promotions. Avoid skin and eye contact when working with bleach solutions. When damp, raise shade tightly to recrisp pleats. Keep reading to find out whether you should buy some light filtering shades or some blackout shades for your windows. A zebra blackout shades may also do the trick! Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. The 3% openness Grande Shades were absolutely the right choice for the hot bright Texas sun. They can be made as blackout roller shades or blackout cellular shades. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. When shopping for window treatments, many people all struggle with this daunting task: finding the perfect balance of all. The gap on both sides is 1 1/2 on each side. Light filtering shades are made of semi-opaque and sheer fabrics which allow a small amount of light to seep in even when they closed and a moderate level of privacy. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. GEI is an independent, non profit organization founded to create healthier indoor environments which improve public health and the quality of life. They started in Europe as a way to keep buildings cool. Required fields are marked *. Keep tracks clear of dirt and debris. zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation. Housing box, crank: Fabric is 3 3/4 narrower than the housing box. Solar shades are another light filtering type of roller shade. GREENGUARD Environmental Institute (GEI) governs and administers the GREENGUARD Product Certification program. No fear,ShadeMonster ishere to help! When you pull down the sheer fabric they will help to diffuse natural light gently, provide privacy and outside view. UV rays can be harmful to your skin and are known to cause cancers and speed up the process of skin aging. Q: Will Solar Shades save me money? Venetian Blind, wood blinds, and faux wood blinds allow to regulate the light and so the privacy. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) This is why installing the right shades in your home is important. North Solar Screen, LLC. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. Darker colors on the exterior absorb more light and are therefore 10% more effective than light colors against the heat. Apply gently to avoid scratching the surface. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. Discontinued components or color selections will be replaced with the closest equivalent current product. With trees blossoming and little flowers blooming along the sidewalks, you know that spring is here. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. These dye lot variations are common to the manufacturing process, and are within industry tolerances. Always consider that some shades have higher or lower opacities than others, which help block light out. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. Attached are two pictures of the roller shades that we purchased from you in May 2011. Do NOT leave shades down unattended in winds 50mph or higher. *Since it is very pliable, vinyl can easily be scratched. Look for electronic anti-static sprays such as 3M and Endust for Electronics, available at home improvement centers, hardware stores and cleaning supply companies. Gap on Crank side is 2 1/2, gap on idler end is 1 1/2. They do a good job of blocking the winds and sunlight. Use a mild soap (like lux or Ivory) mixed with lukewarm water. Despite every effort to accurately duplicate each products color when scanned to our website, actual colors may vary. It gets hot inside and the glares of the sun rays start hurting the eyes. North Solar Screen cannot be responsible for dye lot variances. Rinse by immersing in clean water. For Vinyl Fiberglass If there is a smudged area use a mild, highly diluted dishwashing liquid with a clean soft cloth. For example, you might choose to have light filtering shades installed on your windows in your living and dining room. Save my name, email, and website in this browser for the next time I comment. The gap on both sides is 1 1/2 on each side. Color Disclaimer for All Shades We always recommend that you received samples before ordering your shades. 8. Fabric should be regularly dusted/vacuumed as appropriate. Despite every effort to accurately duplicate each products color when scanned to our website, actual colors may vary. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. Blackout roller blinds are ideal for rooms that need complete privacy from the outside. Repeat until shade is lowered. Defective Shade Material 2. Battery life is estimated based on raising and lowering the shade once daily. No Code Needed. I think you deserve kudos for your efforts, follow thru, and resultsyou have a lot of good people helping make that happen. We do not warranty batteries. The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to any and all natural and manufactured excessive heat sources. With many different styles, materials and colors to choose from. Please do not return shades unless we request it. Wind may stop the shade from going down. Specifically, we warrant the Simplicity motors and controls to be free from defect in material and workmanship under normal and proper use for a periods of 5 years commencing with the date stamped on each product. It makes a big difference in the temperature inside the room.. There are three types of blinds that will provide different level of privacy: light filtering shades, blackout blinds, and a combination of blackout and light filtering. Housing must be level. If youve ever worked from home or ran an office out of your house, then you know that it can be hard to find the perfect balance between letting enough light into the room, reducing the glare, and maintaining some privacy. Dear Debby, We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Additional layers of tape may be required until the shade rolls up evenly. Prolonged exposure to the UV rays of the sun can cause harm to the body and to the furnishings and furniture. Most of these problems are caused by shades being left down in more wind or colder temperatures than they rated for, issues with the installation causing the shade not to track or roll correctly, parts of the structure it is installed on interfering with the fabric and damaging it. Rinse by immersing in clean water. Do Not Use Detergents. Daytime privacy is taken care of by the light-filtering shades. When intensive cleaning is required the colored (room) side can be cleaned with a wet cloth. The instructions were clear. Verosol fabrics are also easy to maintain dust can be removed with a soft feather duster or vacuuming with a soft brush at the lowest position. will not assume responsibility for any labor installation problems, whether measuring or installing,( including NBI and including the installation of in-warranty replacement parts.) Dry by hanging the shade in a rolled-down position. Neither OEM nor North Solar Screen shall be liable for any special, indirect, consequential or incidental damages, including but not limited to loss of use. With respect to fabrics, the above warranty is limited to defects which cause fading, oxidation, flaking or discoloration. Fabrics are cut with state-of-the-art lasers, seams are sonically welded, and our tables are rounded and smooth. North Solar Screen, LLC. So much so, that you start feeling the discomfort even while inside the house. One-way Window Shades That You Can See Out But Not In How Does It Work? With the help of the videos on your website, the installation went very well. What causes this and how do I fix it? Policy is subject to change without notice. Simplicity motors and controls have a 5 year warranty. Hi Debby, These shades provide total privacy both day and night. There is a 1/8 gap between the side channel and the fabric on each side. Blackout shades are built from PVC Free materials that are Greenguard certified for clean air and have no off gassing. Returns MUST be put in a box and then shipped to us. Depth required for a flush mount depends on a combination of width, height, material ordered, lift system, and headrail option. There is a 2 gap on the crank side, and a 1 1/2 gap on the idler end. deck and sunsets much more. Summer is a time to rejoice and spend some quality time outdoors.